Technical Solutions Specialist - Marketing Analytics

Fospha Marketing; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading marketing measurement platform is seeking a Technical Solutions Specialist in London. This role involves managing support tasks, driving data processes, and collaborating with various teams to enhance service delivery. Ideal candidates will have strong database knowledge and experience with helpdesk software. Join a dynamic company recognized for its rapid growth and commitment to employee development.

Benefits

Work perks scheme and discounts

Opportunities for upskilling and structured training

Regular all-company social events

Qualifications

• Strong knowledge of Database structures and Query language (ideally Postgres).
• Experience with helpdesk software, ticketing, and messaging tools.
• Basic understanding of cloud services and IT infrastructure.

Responsibilities

• Schedule, prioritize, and assign tasks for timely resolution of support issues.
• Oversee the resolution of application problems for employees and customers.
• Develop and implement best practices for support and incident management.

Skills

Database structures

Query language

Documentation

Helpdesk software

Ticketing tools

Cloud services

IT infrastructure

Source code management

Tools

Notion

JIRA

Slack

AWS

Bitbucket

git

Job description

Technical Solutions Specialist - Marketing Analytics

London, United Kingdom

Fospha

Fospha is the marketing measurement platform for eCommerce brands. We have found product/market fit in the last two years and quickly become a market leader for measurement with numerous awards and rocket-ship growth to match. We are the only business of our type to be a certified partner of Meta, TikTok, and Snap, and have worked with some of the best-known eCommerce brands in the world to drive massive growth and value. We are now expanding globally and are looking for excellent candidates to join the next phase of our journey.

The Role

As a Technical Solutions Specialist, you will be a key contributor to our data-driven success by working with the Service Desk Manager to schedule, prioritize, and assign tasks to team members to ensure timely resolution of support issues. You will oversee the resolution of application problems for employees and customers, ensuring support is efficient, professional, and aligned with business needs. Additionally, you will drive continuous improvement in data processes, promote a culture of data excellence, and provide insights to support strategic decision-making.

Key Responsibilities:

• Work with the Service Desk Manager to schedule, prioritize, and assign tasks to team members to ensure timely resolution of support issues.
• Foster a collaborative, customer-focused team environment.
• Oversee the resolution of application problems for employees and customers, ensuring support is efficient, professional, and aligned with organizational needs.
• Perform root cause analysis of recurring issues and assist with developing solutions to prevent future occurrences.
• Develop and implement best practices, processes, and procedures for Fospha support and incident management.
• Maintain an up-to-date knowledge base for common technical and product issues and solutions.
• Collaborate with other teams (e.g., Customer Success, Data Science, Attribution) and business units to support organizational goals.
• Prepare and present regular reports on IT support performance, including issue resolution times, customer satisfaction, and team productivity.
• Use data to identify trends, opportunities for improvement, and areas of concern in the support function.

Professional Requirements:

• Strong knowledge of database structures and query languages, ideally Postgres. Knowledge of the Postgres DBT transformations plugin is a bonus.
• Experience with documentation, helpdesk software, ticketing, and messaging tools, particularly Notion, JIRA, and Slack.
• Basic understanding of cloud services and IT infrastructure, ideally AWS, SFTP, and SSH.
• Knowledge of source code repositories and management tools, such as Bitbucket, Git, and YML, is advantageous.
• Experience with the Fivetran data movement platform is a bonus.

Benefits & Perks [London]

• Work perks scheme and discounts
• Opportunities for growth through Fospha L&D activities, structured training, and leadership development programs as part of Blenheim Chalcot
• Regular all-company social events throughout the year

Working Location

The Fospha UK team is based at the Scale Space tech campus in West London. While we offer flexibility in working hours and personal circumstances, team members are expected to spend 4 days a week in the office to maximize learning and collaboration.

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