Technical Services Supervisor

The key function is to support NHS Property Services in delivering building services maintenance and repairs across the NHS to ensure buildings are maintained to the highest standards and to provide a safe and secure environment for staff and customers. To manage Facilities Services Delivery across multiple locations providing a high quality and cost-effective service to customers/the organisation. Key aspects of this role may include the management and supervision of the local Hard FM Services.

Main duties of the job

Ensures compliance in line with all processes/procedures and policies that meet organisational standards/requirements including but not limited to our Health & Safety Policy/HTMS (Health Technical Memoranda) and SFG20. Can implement new standards and lead change to manage continual improvement. Conducts quality audits of works to ensure minimum organisational standards are met and maintained, taking immediate corrective action when required. Undertakes toolbox talks and leads health & safety compliance across teams. Meets with customers and contractors to ensure works are delivered to organisational standards and resolves first-line customer complaints or escalates to the line manager with recommendations for corrective actions.

About us

Established in April 2013, the company is a limited company and part of the NHS family. We inherited responsibility for facilities and property management functions previously managed by NHS primary care trusts and strategic health authorities. We own and operate properties ranging from listed buildings and former workhouses to award-winning, state-of-the-art health campuses. Our aim is to deliver a fit-for-purpose estate in partnership with NHS organisations, generating cost efficiencies benefiting tenants, patients, and the wider health economy.

Job responsibilities

We have a great opportunity for a Technical Services Supervisor based in London - 10 South Colonnade Canary Wharf. This is a permanent, full-time role working 37.5 hours per week, Monday to Friday, 8am-4:30pm. The starting salary is from £47,000 (depending on experience) plus on-call allowance. The role covers North London and requires a driving licence.

Requirements for the role

• Qualifications: At least one of the following:
  • Specialist knowledge acquired through experience or qualification.
  • Level 3 NVQ or equivalent in related building services.
  • Formal apprenticeship or craft trained within building services.
  • IOSH Managing Safely or equivalent.
• Additional Requirements:
  • Driving licence is essential.
  • Comfortable using technological devices to log jobs.
  • On-call availability.
  • Industry experience is desirable.
  • Ability to work independently and as part of a team, collaborating with other technical disciplines.
  • DBS and DVLA checks required.

Key Responsibilities

• Ensure compliance with NHSPS health, safety, and wellbeing policies, technical guidance, processes, procedures, and statutory regulations.
• Implement new standards and lead change for continual improvement.
• Conduct quality audits and take corrective actions as needed. Lead health & safety compliance and toolbox talks.
• Manage colleagues and tasks across disciplines.
• Meet with customers and contractors to ensure standards are met and handle customer complaints or escalate as necessary.
• Supervise health, safety, and wellbeing of the building services team.
• Manage scheduled, reactive, and remedial maintenance services, ensuring operational standards are maintained, and prioritize statutory compliance.
• Update the Master Asset Database (CAFM) via change control.
• Maintain accurate site log books and perform audits to ensure record accuracy.

Benefits

• On-call allowance (rota dependent).
• Company van and tools provided.
• 27 days holiday plus bank holidays.
• Access to group pension plan with company contributions.
• Training and development opportunities.
• NHS Bluelight discounts.

About us

Part of the NHS family, supporting over 3,000 healthcare properties with 6,000 professionals. We focus on estate strategy, property management, facilities management, and more, aiming to enable excellent patient care. We value diversity and inclusivity and encourage applications promptly.

Person Specification

Qualifications

• Specialist knowledge through experience or qualification.
• Level 3 NVQ or equivalent in building services.
• Formal apprenticeship or craft training.
• Full UK Driving Licence.

Experience

• Managing or supervising maintenance teams in a building environment.
• Handling disciplinary and absence management.
• Working with method statements or permit to work.
• Maintaining services to SFG20 standards.

Disclosure and Barring Service Check

This role requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.