Technical Services Resource Planner

TN United Kingdom; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Services Resource Planner to support their Technical Service Engineers in Manchester. This role involves creating service orders, managing field service resources, and maintaining service contract details within SAP systems. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and have a proven track record in administrative roles. Join this innovative firm to contribute to their mission of delivering top-notch product identification and traceability solutions while ensuring customer satisfaction and operational efficiency.

Qualifications

• Experience in a fast-paced environment with administrative tasks.
• Proficient in SAP ECC and SAP FSM is a plus.

Responsibilities

• Create service orders and allocate resources for customer requests.
• Maintain planning board in SAP to optimize resource efficiency.

Skills

Organizational Skills

Logical Thinking

Troubleshooting

Customer Relationship Management

Fluent English Communication

Time Management

Tools

SAP ECC

SAP FSM

MS Office (Outlook, Excel)

Job description

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Technical Services Resource Planner, Manchester

Client:

Dover Corporation

Location:

Manchester, United Kingdom

Job Category:

Logistics

EU work permit required:

Yes

Job Reference:

33dbfb87accc

Job Views:

3

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role:

As Technical Services Resource Planner, you will undertake all aspects of the Resource Planner activities, supporting our Technical Service Engineers.

What you will do:

1. Create service orders and allocate Field Service Resources to respond promptly to customer service requests.
2. Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability and customer responsiveness.
3. Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
4. Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
5. Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
6. Determine service stock availability and process advance shipments and returns of service parts.
7. Prepare and send quotations for services to customers.

What you need to have:

1. Experience in a highly demanding and fast paced environment.
2. Proven track record in positions with administrative tasks.
3. Proven experience of working within SAP ECC and SAP FSM environment would be a plus.
4. Able to communicate properly in fluent English, both verbal and written.
5. Ability to demonstrate logical thinking process and troubleshooting.
6. Good organizational skills and ability to set priorities and manage time effectively.
7. Strong interpersonal, customer oriented and relationship management skills.
8. Proficient with MS Office, especially Outlook and Excel.
9. Ability to work independently.

You’ll only be the right candidate if you are aligned to our values and culture:

1. Winning through customers
2. High ethical standards, openness and trust
3. Expectations for results
4. Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

Work Arrangement: Hybrid

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.