Technical Services Representative (Oxford)

Britvic; Holton, Swindon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading beverage company is seeking a Technical Services Representative to provide exceptional customer service in the Swindon, Oxford, and Reading areas. This field-based role involves installing and maintaining beverage dispense equipment, ensuring high service quality, and training customers on equipment use. The ideal candidate will have strong problem-solving skills and a valid UK driver's license. Competitive salary and extensive benefits provided.

Benefits

Monthly product allowance

Private medical options

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

High street discounts

Qualifications

• Full, valid UK manual driving licence required.
• Experience with drink dispense equipment, installation and maintenance.
• Strong interpersonal skills for building relationships.

Responsibilities

• Install, diagnose and repair dispense and chiller equipment.
• Educate customers about food hygiene and fault diagnosis.

Skills

Problem-solving

Interpersonal skills

Adaptability

IT systems proficiency

Job description

Overview

Job Title: Technical Services Representative

Location: Field-based (Swindon, Oxford, Reading areas (SN, OX, RG post codes))

Job Length: Permanent

Working Hours: Monday to Friday, 42 hrs a week

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About the role: As a Technical Services Representative, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across Swindon, Oxford, Reading areas (SN, OX, RG post codes). You’ll also share advice and tips with customers on how to serve the very best drinks every times. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.

Your enthusiasm for our products and everything else that we have to offer will be a driving factor in your success in the role. To succeed in this role, you’ll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous on-going support.

Role Responsibilities

• To install, diagnose and repair Dispense and Chiller equipment
• Educate customers with the knowledge and understanding of food hygiene responsibilities and basic fault diagnosis to maximise equipment serve time

Experience and Key Attributes

• Full, valid UK manual driving licence
• Experience in working with drink dispense equipment, ensuring quality installation and maintenance
• Strong interpersonal skills with the ability to build memorable and lasting relationships
• Highly adaptable, able to respond effectively to new and changing daily challenges
• Confident using IT systems to support operations, reporting, and communication

Key Performance Measures

• All activities completed to standard, delivering a perfect serve every time
• Number of repeat service calls reduced
• Minimal service calls following installs
• Diagnosis, repair and exchange of capital equipment – coolers, bar valves
• Site time reduction
• Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week

Application Process

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.