Technical Services Representative

Carlsberg Britvic; Slough; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

Generous holiday

High street discounts

Job summary

Carlsberg Britvic is seeking a field service technician to install, service and repair drink dispense and chiller equipment across the South and South East UK.

You will perform preventative maintenance, diagnose faults, and provide clear service reports to keep equipment uptime high.

Qualifications

• Full, clean UK manual driving licence (essential).
• Experience with drink dispense equipment desirable; full training will be provided.
• Strong interpersonal and customer service skills.

Responsibilities

• Install, service, diagnose and repair dispense and chiller equipment at customer sites.
• Carry out planned preventative maintenance to minimise downtime.
• Diagnose faults and complete repairs with first-time fix where possible.

Skills

Driving licence

Customer service

Problem solving

IT literacy

Independent working

Job description

Role Responsibilities

• Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across the South and South East, primarily covering the GU, RG, SP, OX and SL postcode areas.
• Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.
• Diagnose faults and complete repairs efficiently, ensuring first-time fix where possible.
• Educate customers on equipment operation, basic fault finding and food hygiene best practices.
• Provide technical advice and support to maximise equipment uptime and performance.
• Maintain accurate service records and complete all required documentation.
• Manage van stock, tools and spare parts to ensure readiness for customer visits.
• Build strong relationships with customers by providing an excellent service experience., All activities completed to standard, delivering a perfect serve every time
• Number of repeat service calls reduced
• Minimal service calls following installsDiagnosis, repair and exchange of capital equipment - coolers, bar valves
• Site time reduction
• Great Carlsberg Britvic Technician Audits - Health & Safety, preparation for work day/week

This is an exciting time to join our newly formed business - with their incredible individual history's, innovation of products and some of the UK's most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.

• Full, clean UK manual driving licence (essential).
• Company van provided for business use.
• Previous experience working with drink dispense equipment or similar technical/mechanical equipment is desirable; full training will be provided.
• Strong practical and problem-solving skills with the ability to diagnose and resolve technical issues.
• Excellent interpersonal and customer service skills, with the ability to build positive, lasting relationships.
• Highly adaptable, able to respond effectively to changing priorities and daily challenges.
• Confident using IT systems to complete service reports, manage workload and communicate effectively.
• Able to work independently, manage your own schedule and prioritise tasks effectively.
• A proactive approach with a strong focus on delivering excellent customer service.
• Commitment to working safely and following health and safety procedures.
• Job Length: Permanent
• Working Hours: Monday to Friday, 42 hrs a week. Working a 4-week rota, working one weekend in 4 and covering 2 bank holidays per year

Competitive Salary with extensive benefits

• Monthly product allowance - alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.