Technical Services Representative

The Sherwin-Williams Company; Bolton; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading paint and coatings company is seeking a Technical Services Representative based in London. This role involves providing technical expertise to enhance customer relations and maintain high standards. The ideal candidate will possess a relevant degree and technical experience, with strong analytical skills and a willingness to travel. Join a team that values support and development while maintaining technical integrity.

Qualifications

• Degree in a relevant field required.
• Experience in paint laboratories preferred.
• Willingness to travel extensively including overnight stays.

Responsibilities

• Support projects within agreed timescales.
• Provide technical support to customers in designated areas.
• Conduct product trials professionally.

Skills

Technical expertise

Analytical skills

Customer service

Education

Relevant degree

Tools

Knowledge of Company products

Job description

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Technical Services Representative, Bolton

Client: The Sherwin-Williams Company

Location: London, ideally within South London, serving areas around London and East Anglia

Job Category: Other

EU work permit required: Yes

Job Reference:

9091390201b8

Job Views:

27

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We are seeking a Technical Services Representative to join our team in London. This key role involves assisting and supporting the development of new and existing business with customers by providing high-level technical expertise to maintain and enhance the Company’s technical reputation and standards of support. Responsibilities include:

• Supporting projects across the business within agreed timescales, maintaining technical expertise.
• Assisting in the development of new and existing business while safeguarding technical integrity.
• Providing technical support to customers in designated market areas.
• Offering accurate technical advice through various communication channels.
• Investigating and resolving customer complaints professionally and correctly.
• Conducting product trials in a professional manner, ensuring proper planning and execution.
• Preparing precise reports, literature, and specifications for customers.
• Updating management systems with commitments, progress, and workloads, reviewing regularly with the Technical Service Manager.
• Providing long-term support and supervision for global projects as needed.
• Supporting team members and their projects.
• Traveling to customer sites to resolve issues or queries as required.
• Maintaining high technical standards in all work.

Qualifications and skills include an appropriate degree, technical background, experience in paint laboratories preferred, knowledge of Company products, familiarity with O&G/HVI segments and competitors, analytical skills, and willingness to travel extensively including overnight stays.

Internal Vacancy Announcement

This vacancy is exclusively for internal candidates, with a closing date of Wednesday, 23rd April.

Interview dates are proposed for the week commencing 28th April. Successful candidates will be notified in advance.

Note: Employees can apply for other internal roles after one year in their current role, with prior manager notification.

Please review the guidelines before submitting your application. Internal applicants must upload their updated CV and last two appraisals from HR Cloud.