Technical Services Manager vacancy in Twyford, Berkshire (093jc)

Ex-Mill Recruitment Ltd; Twyford; On-site; GBP 40,000 - 45,000; Full time

Job description

Technical Services Manager vacancy in Twyford, Berkshire (093jc)

Technical Services Manager (093jc) – Twyford, Berkshire – up to £45k + Benefits

My client is an innovative IT services organisation, which is 100% dedicated to Networking, Server, storage and Workplace Technologies are now seeking to recruit a Technical Services Manager to join their team in their HQ.

You will be reporting to the RMA Manager and Director of Operations and in this role, you will be responsible for making sure all warehouse and repair services are managed efficiently and all processes documented and to produce any new process/procedural documents required.

Your main responsibilities will include:

1. Achieving excellent customer satisfaction by delivering timely returns, dispatch, repair information and contract support for services provided by the company.
2. Use technical knowledge to manage support calls and support bid management.
3. Allocation and dispatch of stock.
4. Monitoring and updating external customer systems.
5. Managing returns and updating Proof of Delivery (POD) information on companies’ incident management system (service now).
6. Triage of returned parts.
7. Maintain tools and test equipment within the department.
8. Perform tests and diagnostics on a range of network and IT equipment.
9. Develop and put in place training plans, conducting any appraisals in a timely manner.
10. Engagement in projects requiring specific stock management, warranty and returns via the RMA process.
11. Team Management.

To be eligible for this role you will need the following skills and experience:

1. Analysing information and evaluating results to choose the best solution to solve problems.
2. Good interpersonal and communication skills, both written and verbal.
3. Excellent IT literacy and ability to use Microsoft Office products and other internal systems.
4. Ability to prioritise a busy workload.
5. Ability to meet deadlines and maintain high standards even when under pressure.
6. Experience in a similar role would also be of benefit.

The ideal candidate would be someone who has a technical stores/repairs background and who is looking to join a company that has clear progression plan in place, as they foresee this individual stepping up into a more senior role within a couple of years.

In return they are offering a good starting salary circa £40-45k level, company pension scheme where they will contribute 4%, life Assurance, 25-day holiday allowance, plus bank holidays, paid charity day as well as a number of other benefits.

For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or [e-mail] or via the website www.ex-mil.co.uk.