Technical Services Manager, CCEP

ISS A/S; London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading facilities services provider is seeking a Technical Services Manager to lead the technical services delivery for an international account across Europe. The successful candidate will ensure high client satisfaction and manage service delivery teams, as well as implement best practices and engineering technology systems. Ideal candidates should possess a Chartered Engineer qualification and have solid experience in Asset Management and technical services delivery.

Benefits

Career development opportunities

Supportive culture

Inclusive work environment

Qualifications

• Experience with Asset Management.
• Proven self-starter with outcome-focused delivery.
• Practical knowledge of Technical Services contract delivery.
• Excellent attention to detail.
• Experience in developing processes and procedures.

Responsibilities

• Lead technical services delivery for an international account.
• Ensure high level of client satisfaction.
• Manage service delivery teams and establish consistency.
• Implement engineering technology systems.
• Source and implement best practices across multiple locations.

Skills

Client satisfaction management

Technical services delivery

Leadership

Interpersonal communication

Analytical skills

Education

Chartered Engineer

Engineering Degree

Tools

Best practice tools

Engineering technology systems

Job description

As a global leader in facilities services we connect people and places to make the world work better. Directly and indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Europe

Main purpose of the position / Key expectations:

The Technical Services Manager will assume the lead role in technical services delivery to a new international account within manufacturing, supporting the customer across the portfolio in 4 European countries. Theywill ensure a one team IFS culture is developed and ensure ISS values and behaviours are demonstrated at all times both internal to ISS and with the client interfaces.

What you’ll do:

The new Head of Technical Services will be the single point of contact for the Technical Services delivery and will be responsible for:

• Ensuring a high level of client satisfaction, establishing and managing the service delivery teams delivering key regionaland local initiatives as well as ensuring consistency in processes, systems and reporting
• Support and lead account technical organisation to be responsible for all resources involved in the delivery of Technical Services. (E.g., recruitment, ethics, performance assessment, personal development, personal wellbeing etc. driving ISS standing as employer of choice.
• Ensuring the efficient and consistent operation of all facility Engineering activities to meet contractual obligations with respect to the client property portfolio
• Be responsible for the implementation of Engineering technology systems to support service delivery. Ensure the required data integrity and reporting from the systems.
• Support the development and ensure effective implementation of standard operating and maintenance procedures and processes for the account including robust risk management and EHS framework, capital planning, business continuity planning etc.
• Source, transfer and implement best practices to the account from both Group excellence and wider ISS community forums
• Establish consistency in the monthly reporting across all geographies to the satisfaction of the ISS reporting requirement / clients requirement
• A Chartered Engineer / Engineering Degree qualified in an appropriate Engineering discipline (e.g. Mechanical/Electrical/Building Systems Engineering) preferred Fellowship of recognised trade body (fx IET)
• Working and managerial experience with Asset Management
• Proven self-starter that consistently delivers to outcome specifications
• Proven experience of leading and operating in a similar role and environment
• Practical working knowledge of best practice tools and techniques.
• Practical experience in Technical Services contract delivery.
• Excellent interpersonal and leadership skills
• Excellent communication skills – written and spoken
• Skilled in commercial aspects of engineering contracts.
• Excellent communication skills – both verbal and written
• Excellent attention to detail
• Ability to develop processes and procedures
• Analytical skills / Systematic approach

Why ISS

At ISS, we are more than just a service provider ofcleaning, food, workplace and technical services, weare a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customersto attract talent andgrow their businesses. This begins with our own people throughtraining, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaceswhere our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

Browse the ISS Career Site and find your next job Click "Apply now" and follow the steps to complete your application Our Recruiting team reviews your application We get to know you better and answer any questions you may have Congratulations! We are excited to offer you a job and look forward to onboarding you soon

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.

Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.