Technical Services Manager

Search International; West Midlands Combined Authority; On-site; GBP 35,000 - 55,000; Full time

Job summary

A family-owned leading name in food production is hiring a Technical Services Manager in the West Midlands. This role focuses on enhancing customer service delivery, ensuring compliance with food safety standards, and developing strong customer relationships within a dynamic production environment.

Qualifications

• Experience in food production standards and technical standards.
• Familiarity with Quality Management Systems.
• Skills in training and managing operations on food safety procedures.

Responsibilities

• Drive delivery and continual improvement in customer services.
• Conduct internal auditing of Quality Management Systems.
• Train operations on food safety and legality procedures.

Skills

Quality Management

Food Safety

Customer Service Orientation

Training

Problem-Solving

Job description

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Technical Services Manager, West Midlands

Client:

Search International

Location:

West Midlands, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

d16bcc9add92

Job Views:

24

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

We are seeking a skilled Technical Services Manager for our client, a family owned, leading name in food production.

Your role will be to drive delivery and continual improvement in relation to customer services, ensuring customer-to-factory alignment with clear transparency.

Drive the customer’s best practice food production standards and technical standards, taking into consideration the commercial challenges of the business.

Duties will include:

• Internal Auditing: Quality Management System, Prerequisite Programs
• Manage raw materials & Supplier verification
• Training of Operations on critical food safety, legality and quality procedures and processes
• Investigate customer complaints and non-conformance issues
• Develop, recommend and monitor corrective and preventive actions
• Ensure that customer and legal requirements are achieved and continually improved with regard to products post launch and issues arising from visits and audits
• Ensure that customer and legal requirements are maintained for compliance at all times.
• To ensure all relevant technical matters relating to customer / product are formally communicated to the appropriate personnel within the business.
• To develop and maintain effective relationships with customers.