Technical Services Manager

Avison Young; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading commercial real estate advisory firm seeks a dedicated Facilities Manager to oversee operational standards and stakeholder relationships. This role involves managing performance metrics and ensuring compliance across services, offering the opportunity to significantly impact business growth within a collaborative team environment.

Benefits

Opportunity to become a Principal

Diversity and Inclusion Programs

Support for employee resource groups

Qualifications

• Working knowledge of operations in Commercial or Retail is essential.
• Excellent interpersonal skills and diplomacy required.
• Organised and structured thinker with attention to detail is crucial.

Responsibilities

• Manage operational standards and performance for quality assurance.
• Provide technical guidance to operations managers.
• Support timely delivery of acquisitions, disposals, and projects.

Skills

Relationship Management

Stakeholder Management

Problem Solving

Communication

Collaboration

Operational Knowledge of Facilities Management

Education

Qualification in Facilities Management

NEBOSH Qualification

Tools

CAFM Systems

Compliance Systems

Job description

Overview

Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Why Work for Us:

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.

Overall Purpose of Job

• As a valued member of our client’s property services team, you will be responsible for managing the operational standards and performance, including quality assurance for audit purposes and acting as the SME for multiple stakeholders (both internal and external).
• Managing and implementing void governance across the operations.
• To ensure that standards are delivered through the ownership of the client’s defined operational standards.
• To ensure performance, compliance and governance is delivered through the CAFM and compliance systems, to be evidenced in the KPIs.
• Working closely with the client to ensure that a pro-active and responsive service is delivered.
• To ensure that operational standards are delivered through the delivery of policies and procedures.
• To support the successful delivery of change driven by acquisitions and disposals and contract reviews.
• To oversee the management of voids, including the governance process.

Responsibilities

Scope of job

• Your responsibilities will include auditing the operational standards being delivered within the contractual performance of the FM Service Partners.
• Provide technical guidance and advice to the portfolio’s operations managers.
• Manage and advise on systems used within the client’s portfolio.

Principle accountabilities

• Working closely with the performance manager, responsible for any dispute resolutions in line with the contract requirements.
• Drive operational standards through the monitoring of KPI’s and delivery of the client’s operational standards.
• Support the client with ensuring that acquisitions, disposals and development projects are delivered in a timely manner.
• Responsible for the governance and audit of FM platforms for both the client and their FM Service Partners including their CAFM and compliance systems.
• Responsible for ensuring adherence to processes and procedures throughout the operational portfolio including quality and assurance for audit purposes.
• Be the SME technical support for the portfolio.
• Responsible for the governance and adherence to the Void Management process.
• Support the client with performance of PMA agreements.
• Build an excellent rapport with FM Service Partners and internal stakeholders to drive value and promote best practice.
• Undertake any other reasonable duties as required.

Decision making authority

• Insightful Data-lead decision making – identifying problems and able to implement improvements.
• Curiosity and Innovation – is willing to consider and experiment with new ways of working and engages and encourages collaboration across all stakeholders.
• No job description can fully represent every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.

Qualifications

Key competencies

• Good understanding of relationship management, influencing and stakeholder management.
• Good understanding of industry best practice.
• Ability to work under pressure and to tight deadlines.
• Good understanding of Company policies and procedures.
• Comfortable working with multiple internal/external stakeholder groups.
• Excellent interpersonal skills, resilience, and diplomacy.
• Clear verbal and written communication, able to negotiate and adapt communication styles to suit the situation and audience.
• Organised, methodical and structured thinker with strong problem solving skills and attention to detail.
• Operational knowledge of Facilities Management.
• Good understanding of relationship management, influencing and stakeholder management.

Essential

• A working knowledge of operations in Commercial or Retail – ideally both.
• Good collaboration/team skills, establishing and developing productive relationships with internal and external stakeholders.
• Balance of both analytical and creative thinking.
• A passion for new technology and automation.
• Good working knowledge of CAFM systems and compliance systems.

Desirable

• Qualification in Facilities Management.
• NEBOSH Qualification.
• Understanding of leadership and how to influence.
• Knowledge of RICS Service Charge in Commercial Property 1st edition.

Equal Opportunities

At Avison Young, we’ve always put people at the heart of what we do.In the last few years, we’ve increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women’s Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry.Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women’s Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committee’s work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities.Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:

• empowers all our employees to thrive,
• reflects all backgrounds and talents,
• allows individuals to be successful and feel a sense of belonging,
• and foster a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us [e-mail] and we will do everything we can to help.

We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position.Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.