Technical Services Manager

ZipRecruiter; Redhill; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading communications company is seeking a Technical Services Manager based in Surrey. The role involves managing support cases, interacting with MOD teams, and ensuring effective case resolution. Ideal candidates will have technical experience in satellite communications and strong customer focus.

Qualifications

• Experience in technical communications across COMSAT, MILSAT, MNE.
• Understanding of MOD networks and satellite communications.
• Experience in provision of training for IT Support staff.

Responsibilities

• Manage support cases across Commercial Satellite Communication Services.
• Communicate internal briefings to senior management.
• Train 1st and 2nd Line IT Support staff.

Skills

Ability to work hard

Tenacity

Problem solving

Customer focused

Flexibility with travel

Good numeracy and literacy skills

Tools

MS Office

ITIL

Job description

Job Description

• Technical Services Manager
• Redhill, Surrey
• Must be eligible for DV Clearance
• Up to c£55,000 per year

The Opportunity:

My client are a communications company and they are currently looking for a Technical Services Manager to be based out of their HQ in Surrey that will see you reporting into the UK Senior Technical Services Manager.

This role will take ownership of all support cases across Commercial Satellite Communication Services (CSCS) and will work closely with the MOD System Engineering and MOD Project teams; and as the role develops, you must ensure that relevant teams responsible for the ticket at all times are supported and managed, ensuring effective support case resolution.

You must also ensure Internal briefings to senior management regarding status and plan of action for support cases are communicated effectively.

Skills and Experience:

• Ability to work hard, show tenacity, proactively work on own initiative, solve problems using your own judgement, meeting tight deadlines and balancing priorities to achieve the right results.
• Royal Navy technical comms experience across COMSAT, MILSAT, MNE and Message handling.
• A desire to want to immerse themselves technically to become proficient in support
• Understanding of wider MOD networks across land and sea.
• Technical experience of electrical/electronic, IT networking equipment and satellite communications.
• Must be extremely customer focused with a proactive and flexible approach to work.
• Good numeracy and literacy skills and experienced in standard MS Office applications.
• The ability to produce a high standard of work which meets or exceeds customer's requirements.
• Flexibility with regards to travel and the changing requirements of the role.
• Understanding of ITIL would be advantageous.
• Management of the MOD Escalation Process, refining such that detail is captured as required.
• Provision of training to 1st and 2nd Line IT Support staff and also assist in facilitating on-boarding new Field Service Engineers.

Please contact John here at ISR to learn more about our exciting client based in Surrey and their ongoing growth plans