Technical Services Manager

Hirecracker® Military

Redhill

On-site

GBP 46,800 - 57,200

Full time

14 days+

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Job summary

A leading defense organization is seeking a Technical Service Manager in Redhill to oversee UK Government support cases in satellite communications. The ideal candidate will have Royal Navy technical communications experience, strong problem-solving skills, and the ability to obtain DV Security Clearance. This full-time role offers opportunities for professional development in a respected organization.

Qualifications

Technical knowledge of electrical/electronic systems, IT networking, and satellite communications.
Ability to hold or obtain DV Security Clearance essential.
Flexible approach with willingness to travel.

Responsibilities

Manage and drive support cases from initial report through to resolution.
Coordinate with internal resolver groups and provide senior management briefings.
Provide training to 1st and 2nd line support staff.

Skills

Royal Navy technical communications experience

Problem-solving skills

Excellent communication

Customer focus

Stakeholder management

Tools

ITIL knowledge

Job description

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Overview

Technical Service Manager – Location: Redhill • Salary: Up to £52,000

We’re looking for a proactive and technically strong Technical Service Manager to take ownership of UK Government support cases within Commercial Satellite Communication Services (CSCS4). Reporting into the Senior Technical Service Manager, you’ll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills.

Responsibilities

Manage and drive support cases from initial report through to resolution.
Work closely with MoD engineering and project teams, ensuring effective communication and technical support.
Coordinate with internal resolver groups and provide senior management briefings.
Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance.
Support documentation creation, trend tracking, and process improvement initiatives.
Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers.
Assist in launching new government services and delivering minor projects as required.
Ensure sufficient spares management and procurement in line with operational needs.

Requirements

Royal Navy technical communications experience across COMSAT, MILSAT, MNE, and Message Handling.
Technical knowledge of electrical/electronic systems, IT networking, and satellite communications.
Understanding of wider MoD networks across land and sea.
Ability to hold or obtain DV Security Clearance (essential).
Strong problem-solving skills, able to prioritise and make independent decisions.
Excellent communication, customer focus, and stakeholder management abilities.
ITIL knowledge advantageous.
Flexible approach with willingness to travel.

Why This Role?

Opportunity to play a key part in supporting UK Government operations.
Join a respected organisation with scope for development and influence.
Be at the forefront of satellite communications and secure networks.

To be considered

Please either apply online or email me directly at georgia.bloor@hirecracker.com. For further information, please call 01244 567 976 / 07519 096 443.

By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Seniority level