Technical Services Manager

Phoenix Resourcing Services; Manchester; On-site; GBP 52,000 - 53,000; Full time

Job summary

A facilities management company is seeking an experienced Technical Services Manager to oversee multi-site estates in the North West. This permanent role offers a salary between £52k-£53k plus benefits including a car allowance and healthcare scheme. The ideal candidate will have a strong background in building services engineering, excellent client-facing skills, and experience in managing engineering teams. Flexible travel within the Midlands may be required.

Benefits

25 days holiday plus statutory holidays

Company pension

Healthcare scheme

Qualifications

• Experience in multi-site contract management required.
• Building services engineering background (Mechanical or Electrical) is essential.
• Excellent client-facing skills are necessary.
• Experience managing M&E engineers and PPM schedules required.
• Valid driving license is mandatory.

Responsibilities

• Coordinate and manage all Building services operations.
• Manage all PPM and reactive maintenance schedules.
• Oversee small works project planning and implementation.
• Monitor service performance and compliance.
• Hold responsibility for P&L and SLA agreements.

Skills

Multi-site contract management

Building services engineering background

Excellent client facing skills

Management of M&E engineers

Intermediate IT skills

Job description

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Job reference: 000000000095804

Date posted: 22/07/2025

We are recruiting for an experienced Technical Services Manager / Maintenance Contract Manager, to join a successful maintenance and facilities management team in providing oversight and management of multi site estates and sites.
The role is a permanent position paying 52-53k basic plus car/car allowance. Mon-Fri days 40 hours per week. 25 days holiday plus stat. Company pension. Healthcare scheme.
The position will be based out of the North West with travel to some sites in the Midlands.

Reporting to the Senior Operations Manager, the position of Technical Services Manager / Contract Manager will be responsible for managing all aspects of M&E building services and Hard FM contract operations, management of the maintenance engineers, small works quotations, supplier delivery, in collaboration with the clients. The Technical Services Manager / Contract Manager will also be responsible for monitoring service performance, site liaison, contractual adherence & compliance, identifying cost savings and unlocking the value.

Key Accountabilities:
• coordinate and manage all Building services operations on multiple contracts
– manage all PPM and reactive maintenance schedules
– plan and implement small works projects
• Review service performance identifying areas where improvement is required and developing action plans.
• Provide escalation point for resolution of service performance.
– Monitor and control SLA agreements and evaluate KPI and contract progress
– Hold responsibility for P&L
• Identifying, Pricing and Quoting small works
• Assistance in mobilisation of new contracts.
• Compliance management
• Management of maintenance engineers and helpdesk liaison
• Client site visits and relationship development
• Support planning and implementation of the budget and revised forecasts

Requirements:
– experience in multi-site contract management
– hold a building services engineering background (Mechanical or Electrical, HVAC, etc…)
– to have operated Compliance oversight
-to have excellent client facing skills
-experience of managing M&E engineers and working on PPM schedules etc.
– to be highly flexible and mobile, to ensure a presence is maintain on sites spread across a large area.
-Valid driving license
• Experience in Performance and Job Management systems and their application to the Building Services/FM industry
• Intermediate IT skills
• Strong customer services skills and experience
• Service oriented attitude combined with innovative thinking
• Background in Building Services and Hard FM
• An able negotiator with an ability to deal equally with junior and senior staff alike, to be firm in ensuring protocols are adhered to.
• Self motivated, resourceful, able to work as part of a team.