Technical Services Manager

Castle Employment Agency Ltd; Malton; On-site; GBP 60,000 - 85,000; Full time

Job summary

Cranswick Yorkshire Baker is seeking a Technical Services Manager to ensure food safety, legality and quality across on-site production and to lead the technical product launch process from concept to launch.

You will manage the specification technologists and the technical admin team, deliver Power BI KPI reports, and build strong relationships with customers, suppliers and service providers to meet business needs.

Qualifications

• Requirements include solid communication and analytical skills, plus a proven ability to drive improvements.
• Experience managing teams and handling quality, safety and regulatory compliance is essential.
• Proficiency in MS Office and a can-do approach to project coordination and change management.
• Understanding of HACCP and food safety culture is desirable.

Responsibilities

• Develop and manage the specification technologists and the technical services agenda.
• Manage Laboratory contract and Pest Control contract.
• Oversee Change management process and Launch process from concept to launch.
• Lead customer specification and artwork generation; manage shelf life and nutrition validation.
• Drive site KPIs and provide regular technical updates and reports.

Skills

Communication

Analytical

Problem Solving

Planning & Organisation

Flexibility

Influencing & Persuasion

Lead an effective team

Education

Level 3 Food safety (Advanced)

Level 3 HACCP

Group and site induction

Food-related BSc qualification or sufficient industry experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Title

Technical Services Manager

Reporting to (Manager’s title)

Site Technical Manager

Division

Gourmet Pastry

Department / Team

Technical

Location

Yorkshire Baker

Version No / Last Update

7/5/26

Job Purpose

To be responsible for ensuring the food safety, legality and quality of all products manufactured on site and in doing so ensuring that the technical product launch process is managed and supported from concept to launch.

To manage a system of Technical KPI’s through the site power BI reports and to highlight where targets are not being made with suggested corrective action plans for implementation.

To build relationships with customers and key stakeholders and key Technical service providers to ensure the business needs are met.

Managing the specifications and technical admin team on site, providing leadership and management of the team to deliver their roles effectively and to provide succession planning for the future.

Main Duties

Factory (30%)

• Develop and manage the specification technologists and the technical services agenda.
• Management of Laboratory contract.
• Management of the Pest Control contract.
• Management of complaints.
• Management of Change management process
• Technical Management of the Launch process from end to end.
• Management of customer specification and artwork generation.
• Management of site annual shelf life and nutritional validation programme.
• Management of annual Code Approval.
• Export Management (Inc Vet Attestations)
• Support site Customer visits.
• BOP Comparisons & assessments
• Outer Case Label Generation
• Brand Integrity – Product Claim management

People (20%)

• Produce relevant KPI reports or Technical updates.
• Ensuring effective management of team members with clear development to support the sites succession planning.
• Guide and support team through the day-to-day challenges and support action plans for a 100-year fix.
• Appraisals x 2 year.
• Resource planning.
• Managing all ER related issues for team, including disciplinaries, performance management.
• Promoting and leading change management through driving good behaviours and leading by example.
• Attending relevant cross functional site meetings and presenting technical data.
• Attending relevant technical management meetings and presenting technical data.
• Collaborating, educating and training relevant factory staff to support the development of a stronger Food Safety & Quality Culture.

Customer (40%)

• Develop strong working relationships with our service providers.
• Develop strong working requirements with our suppliers.
• Develop working relationships with our customers.
• To manage customer queries in a prompt and efficient manner and to seek solutions to any issues of concern.
• Seek and maintain customer derogations.

Project work (10%)

• Support implementation of technical strategy and food safety and quality cultureplan.
• Support Continuous improvement plans such as complaint reduction, quality improvement & non-conformance reduction.
• Lead strategic projects as required.

• Carry out other duties as reasonably expected by the business.

Requirements, Experience and Person Specification

Qualifications

• Level 3 Food safety (Advanced) Desirable
• Level 3 HACCP Desirable
• Group and site induction.
• Food-related BSc qualification or sufficient industry experience

Experience / Knowledge

• Relevant food manufacturing experience in a similar role.

• Recognised PC skills (Microsoft Office Word, Excel & PowerPoint).

• Good Management Skills.

Specific Competencies

• Communication
• Drive to succeed
• Analytical
• Problem Solving
• Planning & Organisation
• Flexibility
• Influencing & Persuasion
• Lead an effective team

Key Relationships

Internal

• HS&E Team/reps

• All Functions site and group

External

• All Customers
• All Suppliers
• All Industry Bodies
• Service providers

Additional Information

• Ensure that you understand and adhere to your personal responsibilities with regard the Health and Safety at Work Act 1974 or Health and Safety at Work (Northern Ireland) Order SI 1978/1039:
  • Take reasonable care for your own and other's health and safety while at work.
  • Co-operate with your employer on health and safety matters.
  • Anything provided in the interests of health, safety or welfare must not be intentionally or recklessly interfered with or misused.
  • Responsible to ensure compliance to company policies, procedures, site rules and information and instruction given by your employer.
• To respect and honour the sentiment of the Cranswick ethical policies and codes of conduct, when always interacting with your colleagues.
• To work in an Environmental and Energy efficient manner and to respect and honour the sentiment of the Cranswick Environmental and Energy policies and Second Nature principles.
• To work in partnership with the Management team on site to be part of the Culture of the site which drives Food Safety, H&S, Ethical, Environmental and Energy behaviours.

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