Technical Services Manager

Protea Recruitment Ltd | Food | Drinks | FMCG Recruitment Partner; Falkirk; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Opportunity to shape site technical systems

Supportive team environment

Development and training opportunities

Job summary

A food manufacturing company based in Falkirk is seeking a detail-driven Technical Services Manager to enhance its Quality Management System (QMS). You will ensure compliance with food safety standards and documentation, lead internal audits, and improve technical systems. Ideal candidates have experience in a technical or quality role within food manufacturing, strong BRCGS knowledge, and the ability to work collaboratively. This is a full-time mid-senior level position with a salary around £45,000 depending on experience.

Qualifications

• Experience in a Technical, Quality, Systems, or Compliance role within food manufacturing.
• Confident with digital systems and technical documentation.
• Internal Auditor or HACCP Level 3 certification is desirable.

Responsibilities

• Maintain and improve the site's Quality Management System (QMS).
• Lead internal audits and ensure compliance with standards.
• Support HACCP and food safety teams with documentation.

Skills

Technical expertise in food manufacturing

Strong understanding of BRCGS

Internal auditing

Document control

Excellent attention to detail

Ability to work with cross-functional teams

Tools

Digital QMS platforms

Traceability tools

Job description

Protea Recruitment Ltd | Food | Drinks | FMCG Recruitment Partner

Base pay range: Salary around £45,000 depending on experience.

Department: Technical

Reports to: Technical Manager / Head of Technical

About the Role

We are looking for a detail-driven Technical services Manager to support and strengthen the site’s Quality Management System (QMS) and technical compliance. This role is key to ensuring our food safety systems, documentation, and audit readiness remain robust, accurate, and up to date.

You’ll work closely with the wider Technical team, Production, Engineering, and NPD — acting as the “systems specialist” who keeps the factory audit‑ready and aligned with customer and legislative requirements.

Key Responsibilities

Quality Management System & Compliance

• Maintain, review, and improve the site’s QMS, ensuring documents are current, controlled, and compliant with BRCGS and customer standards.
• Own the document control process, including creation, revision, approval routes, and communication.
• Lead internal audits, schedule audit plans, and ensure timely close‑out of non‑conformances and corrective actions.
• Support HACCP and food safety teams with record‑keeping, verification, and updates.

Technical Systems & Data

• Manage site technical systems (e.g., digital QMS platforms, traceability tools, incident reporting systems).
• Ensure accurate technical data capture and trending for complaints, audits, micro results, and non‑conformances.
• Support the technical function with system upgrades, continuous improvement projects, and process mapping.

Audit & Customer Support

• Support BRCGS, retailer, and third‑party audits with documentation, evidence packs, and system demonstrations.
• Help maintain compliance across calibration, traceability, allergen management, and supplier approval documentation.
• Prepare audit reports and ensure actions are completed to agreed timescales.

Training & Internal Support

• Train and support colleagues on QMS changes, document control, and compliance expectations.
• Work with Production, Hygiene, and Engineering to ensure records, checks, and verifications are completed correctly.
• Promote a culture of “right‑first‑time” and continuous improvement across the site.

Skills & Experience Required

• Experience in a Technical, Quality, Systems or Compliance role within food manufacturing.
• Strong understanding of BRCGS, internal auditing, document control, and food safety principles.
• Confident with digital systems, technical documentation, and data accuracy.
• Excellent attention to detail and organisational skills.
• Ability to work with cross‑functional teams and communicate clearly at all levels.
• Internal Auditor or HACCP Level 3 (desirable).
• Experience with QMS platforms or factory data systems (desirable but not essential).

Personal Attributes

• Methodical, organised, and calm under pressure.
• Strong ownership of tasks and follow‑through.
• Comfortable challenging where standards need to be improved.
• Positive approach to problem‑solving and continuous improvement.

What We Offer

• Salary around £45,000 depending on experience.
• Opportunity to shape and improve site technical systems.
• A supportive team environment within a growing food manufacturing business.
• Development and training opportunities

Please be aware that we can only move forward with applicants who have full UK working rights. Candidates with fewer than two years left on their visa must also have the ability to extend it independently, without employer sponsorship.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Quality Assurance and Science

Industries

Food and Beverage Manufacturing

Location: Falkirk, Scotland, United Kingdom.