Technical Services Manager

BD Trading Partnership; London Borough of Barking and Dagenham; Sur place; GBP 41 000 - 46 000; Plein temps

Résumé du poste

BD Group is seeking an experienced Technical Services Manager to deliver day-to-day technical services across its estate at The Cube, London East, Dagenham. This 12-month fixed-term contract involves managing a Multi-Skilled Maintenance Operative and coordinating specialist contractors to uphold safety and compliance.

The role focuses on PPM and reactive maintenance, building services knowledge, and strong governance of RAMS, permits to work, and statutory requirements to ensure minimal

Qualifications

• Experience in delivering technical services and building services maintenance across a multi-tenant estate.
• Knowledge of PPM and reactive maintenance, and statutory compliance.
• Experience supervising staff and coordinating contractors.

Responsabilités

• Take day-to-day responsibility for planned and reactive maintenance across the estate.
• Coordinate specialist contractors and ensure safety, compliance and documentation.
• Review permits to work and RAMS; maintain accurate maintenance records.
• Support audits and safety assessments and liaise with tenants and stakeholders.

Connaissances

Technical Services Management

Facilities Management

Building Services

Mechanical & Electrical

Formation

Building services engineering qualification

Outils

CAFM systems

RAMS

Description du poste

Technical Services Manager – 12 Month Fixed-Term Contract

Salary: £41,000 - £46,100
Location: The Cube, London East, Dagenham
Contract: 12 Month Fixed-Term, Full-Time

What we are looking for:

We are seeking an experienced Technical Services Manager to join our team on a 12-month fixed-term contract, taking day-to-day responsibility for the delivery of technical services, planned and reactive maintenance and statutory compliance support across the estate.

Reporting to the Head of Assets & Estate, you will manage our Multi-Skilled Maintenance Operative and coordinate specialist contractors, ensuring maintenance and technical works are delivered safely, efficiently and to the required standards.

This is a hands-on operational management role suited to someone with strong experience in technical services, facilities management, building services or commercial property maintenance, with a good practical understanding of mechanical, electrical and general building services.

Key Responsibilities:

• Take day-to-day responsibility for planned preventative maintenance (PPM) and reactive maintenance across the estate.
• Ensure maintenance activities are effectively prioritised, allocated, completed and recorded.
• Respond to faults, breakdowns and technical issues, investigating causes and coordinating remedial works through to completion.
• Manage and support the Multi-Skilled Maintenance Operative, allocating work and ensuring tasks are completed safely and effectively.
• Coordinate and monitor specialist contractors and service providers, ensuring attendance, workmanship, documentation and site conduct meet required standards.
• Coordinate planned shutdowns, emergency repairs, inspections and technical works while minimising disruption to tenants and estate operations.
• Operate and administer permit to work arrangements, including reviewing risk assessments, method statements (RAMS), contractor competence and completion evidence.
• Ensure technical and maintenance works comply with relevant Health & Safety requirements, safe systems of work, site procedures and statutory requirements.
• Maintain accurate records of statutory inspections, certifications, remedial actions, permits, contractor documentation and other compliance evidence.
• Support audits, insurance inspections, compliance reviews and Health & Safety assessments, ensuring actions are appropriately tracked.
• Carry out regular inspections of landlord areas, plant spaces, risers, common areas, external areas and back-of-house spaces.
• Identify and upscale safety-critical risks, defects, compliance gaps and operational issues.
• Coordinate minor works and technical improvements, ensuring works are appropriately scoped, approved, communicated and completed.
• Provide technical input into capital works, major works, lifecycle planning and asset condition assessments.
• Support the development and improvement of PPM schedules, asset registers, plant records and maintenance procedures.
• Review contractor quotations and technical scopes, challenging excessive costs, poor performance or incomplete works where appropriate.
• Support budget monitoring, quotation reviews, cost control and service charge evidence relating to technical services.
• Maintain accurate records within relevant CAFM, maintenance, asset and document management systems.
• Liaise professionally with tenants, occupiers, contractors and internal stakeholders regarding planned works, reactive issues and technical matters.
• Provide clear updates to the Head of Assets & Estate on maintenance performance, compliance actions, contractor issues, risks and budget pressures.
• Contribute to emergency preparedness, incident response and business continuity arrangements across the estate.
• Proven experience within technical services, facilities management, building services, commercial property maintenance or a similar technical environment.
• Experience managing maintenance delivery within a multi-tenanted commercial estate, landlord environment, facilities management setting or comparable operational estate.
• Strong practical understanding of mechanical, electrical and general building services systems.
• Good working knowledge of PPM, reactive maintenance and statutory compliance requirements.
• Working knowledge of areas such as fire safety, water hygiene, HVAC, lifts and electrical systems.
• Experience supervising staff and coordinating specialist contractors.
• Experience operating or administering permit to work arrangements and reviewing contractor RAMS.
• Experience maintaining technical and compliance records, including certificates, permits and maintenance evidence.
• Strong organisational skills with the ability to prioritise competing demands and respond effectively to urgent operational issues.
• Good commercial awareness, with the ability to review costs, challenge quotations and identify value-for-money solutions.
• Strong communication skills and the ability to work effectively with tenants, occupiers, contractors, colleagues and senior stakeholders.
• A practical, visible and proactive approach with strong attention to safety, compliance, service quality and tenant experience.
• Competent using standard office systems and CAFM, maintenance, asset or document management systems.

Qualifications:

• A recognised qualification in mechanical engineering, electrical engineering, building services engineering, facilities management, construction, property maintenance or a related discipline, or equivalent demonstrable experience.
• IOSH Managing Safely, NEBOSH General Certificate or equivalent Health & Safety qualification is desirable. Candidates without this must be willing to obtain an appropriate qualification.
• Evidence of continuing professional development within areas such as building services, facilities management, statutory compliance, contractor management or estate operations.

Working Arrangements:

• Contract: 12-month fixed-term contract directly with BD Group.
• Location: The Cube, London East, Dagenham.
• Hours: Full-time.
• Reporting to: Head of Assets & Estate.
• Management responsibility: Multi-Skilled Maintenance Operative and coordination of specialist technical contractors.

About Us:

BD Group is a facilities services company providing a range of services for public and private sector clients across London and the Southeast, with aspirations to broaden our geographies over time.

Our mission is to help communities live, work and grow to fulfil their potential through the delivery of safe, high-quality services based on our unique understanding of local needs.