Technical Services Manager

Mitie; London; On-site; GBP 60,000 - 63,000; Full time

Job summary

A leading Facilities Management company is seeking a Technical Services Manager to oversee engineering operations across various locations in the UK. This role demands a high standard of service delivery, proactive management of reactive and planned maintenance, and fostering strong client relationships. Ideal candidates will possess proven experience in critical environments and demonstrate leadership and compliance capabilities, ensuring operational excellence.

Qualifications

• Proven experience in critical environments.
• Recognised electrical or mechanical qualifications.
• Extensive knowledge of facilities maintenance.

Responsibilities

• Oversee engineering operations, ensuring exceptional service delivery.
• Manage reactive and planned maintenance for critical systems.
• Foster strong relationships with clients and stakeholders.

Skills

People Management

Communication

Health and Safety compliance

Financial Awareness

Problem Solving

Education

Electrical/Mechanical Apprenticeship

18th Edition IEE

C&G 2391

Tools

FM Management Systems

MS Office

Job description

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Senior Talent Acquisition Partner at Mitie, UK's leading Facilities Management company

Technical Services Manager

Location: Cardiff, London, Brighton

Role Overview: Oversee engineering operations at our sites, ensuring exceptional service delivery and operational excellence. Manage reactive and planned maintenance (PPM) for critical systems (mechanical, electrical, public health services, building fabric) while maintaining luxury service standards akin to 5-star hospitality.

Key Responsibilities:

• Lead engineering operations, ensuring high service standards.
• Drive strategic goals and maintain luxury service levels.
• Manage PPM and reactive services for critical systems.
• Foster strong client and stakeholder relationships.
• Ensure compliance with statutory and contractual obligations.
• Identify business opportunities and manage subcontractor relationships.
• Focus on health, safety, and training, creating a high-performance culture.
• Monitor performance metrics for timely and efficient service delivery.
• Act as the key technical resource, solving problems and improving service delivery.

Key Duties:

• Ensure smooth operation of all services while maintaining luxury standards.
• Manage compliance and audit readiness.
• Lead teams and ensure adherence to SLAs and KPIs.
• Foster a collaborative environment to meet performance goals.
• Manage reactive calls and ensure swift resolution.
• Oversee subcontractor performance and quality.
• Provide training and development to team members.

Person Specification:

• Proven experience in critical environments.
• Extensive knowledge of facilities maintenance (soft and hard services).
• Strong people management and leadership skills.
• Health and Safety qualifications (e.g., IOSH, NEBOSH).
• Strong commercial and financial awareness.
• Excellent communication skills and IT literacy (FM Management Systems, MS Office).
• In-depth knowledge of mechanical and electrical systems, and building fabric repairs.
• Recognised electrical or mechanical qualifications.
• Proven track record in critical environments.
• Experience managing large teams and complex contracts.
• Health and Safety qualifications (e.g., IOSH).
• Strong IT skills and commercial awareness.
• Previous HV AP appointment.
• Electrical/Mechanical Apprenticeship, 18th Edition IEE, C&G 2391, or similar.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Management, and Other

• Industries

  Facilities Services

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