Technical Services Engineer (2nd Line)

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Technical Services Engineer (2nd Line), glasgow

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Client:

Location:

glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

We are Tela Technology

Tela Technology are one of the UK’s largest independently owned communication solutions providers, with three operating divisions; Tela IT, Mobile Telephony and Unified Communications.

We partner with globally recognised brands such as Microsoft, Vodafone, Gamma, Samsung and Google.

Our customer-first approach is at the heart of who we are and what we do. We place great emphasis on the relationships we build with our customers, ensuring we deliver products and services which will provide genuine benefit to their business and people, in addition to offering superior customer care.

Role:

We are looking for a hands-on technical professional who enjoys a varied role, combining both remote support, with on-site work and project work.

Duties include:

• Handling incoming 1st and 2nd Line tickets from our central belt customers
• Logging tickets using Tela’s CRM
• Maintaining a high degree of service for all support queries and adhering to all service management principles,
• Working as a principle point of contact for key projects for customers within the central belt
• On site visits as required, for both scheduled work and break-fix jobs
• Supporting users in the correct use of equipment by providing any necessary guidance, training and advice
• Acting as a mentor and manager to a junior team member
• Other duties as reasonably required

This role would be suitable for a 2nd Line IT professional, who ideally has experience of working within an MSP environment. Technical expertise must include supporting cloud solutions and ideally being involved in project roll outs.

Person Specification

Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide.

The successful candidate will have the ability to support a range of 1st and 2nd line tickets - onboarding and training a junior team member alongside so that the 1st line tickets can be handed over - while also having the gravitas to support our sales team and customers with technical advice on project work.

Work Location

This is a hybrid role which will include working in our Glasgow office (Tuesday-Thursday), on customer sites as needed and remotely.

Remuneration

The successful candidate will receive:

• A basic salary between £33,000-35,000
• A company van
• Employee assistance programme
• Life Assurance

Please note, we are only accepting direct applications and will not be outsourcing this role to recruitment agencies at this time.

Tela Technology are proud to be an Equal Opportunities employer. We encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and sexual orientation. Please get in touch for a full copy of our Equality and Diversity policy.