Technical Services Engineer

Randstad Delivery; Norwich; On-site; GBP 38,000; Full time

Job summary

A leading staffing agency is seeking a Technical Service Specialist to provide onsite support in Norwich. This role involves backup service provision, planned maintenance, and instrument installations. The ideal candidate will possess a relevant bachelor's degree and strong communication skills. This position is eligible only for recent graduates, offering a competitive salary of £38k per annum.

Qualifications

• Eligible only for a recent graduate.
• Proven track record in a similar position preferred.
• Successful engagement with customers, specifically lab staff.

Responsibilities

• Provide backup first line service for service interventions.
• Schedule and perform planned maintenance activities.
• Assist with instrument installations.

Skills

Technical expert for product line responsibility

Strong communication skills

Experience with analytical tools

Education

Bachelor's degree or equivalent qualification

Bachelors/Engineering degree in medical/electrical/mechanical technology

Job description

Overview

Note: Eigible only for a recent graduate

Job Title: Technical Service Specialist

Location: Norwich

Pay Rate: £38k per annum

Duration: 12 Months

Work mode: Onsite

Responsibilities

• Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labour time)
• Schedule and perform planned maintenance activities
• Assist with instrument installations
• Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

Knowledge, Skills and Abilities

• Bachelor's degree or equivalent qualification or experience required
• Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
• Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.
• Successful engagement with customers, specifically lab staff.
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

Key Performance Metrics

• Service Level Achievement
• 100% renewal rate of profitable business
• Customer Retention Rate
• Net Promoter Score