Technical Services Engineer

CBRE Group, Inc.; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in real estate services seeks a Technical Services Engineer to manage engineering maintenance at their Data Centre in London. The role involves coordinating HV/LV maintenance and ensuring compliance with contractual obligations. Ideal candidates will have a strong technical background, excellent communication skills, and the ability to work under pressure in a critical environment.

Qualifications

• Experience in Generators, electrical systems, UPS, Chiller Heating & Ventilation.
• Experience working in a critical environment, particularly data centers.
• Ability to work under pressure while maintaining a calm demeanor.

Responsibilities

• Ensure compliance with health & safety and QA standards.
• Supervise sub-contractor work and ensure a safe working environment.
• Manage engineering services including Generators, UPS systems, and chiller plants.

Skills

Verbal communication skills

Written English skills

Decision making

Customer service

Education

HV Authorised

18th Edition Regulation

First Aid Certification

Job description

Job Title: Technical Services Engineer

Business Sector: Data Centre Solutions, Critical Environment

Location: London

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

CBRE Overview

CBRE manages the maintenance of Client’s UK Data Centre and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to ensure 100% uptime of engineering services to ensure there is zero impact to the client’s business operations.

Role Overview

To ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring the contractual commitments of CBRE are achieved.

To ensure all maintenance work is called out in accordance with client and company policies and procedures and within health and safety legislative requirements.

Purpose of Job

To provide guidance with all aspects of administrative and engineering of Client occupied buildings and their responsibilities will be to carry out HV/LV maintenance which comprises of the 5-year fixed wire testing.

This will include 30 HV packaged substations over 12 floors, over 500 HV switches, 50 transformers and in excess of 140 customer LV switch panels containing ACB’s and LV switches. This will be a rolling programme and will include all planning, production of required documentation, liaising with customers and suppliers to produce a detailed maintenance plan.

This is a key appointment and will require the individual to be strong handed related to engineering and demonstrate execution of the administrative systems. They must have the ability to communicate to the users on all aspects of problems/complaints associated with the electrical and mechanical infrastructure. Where required to produce robust processes and procedures to ensure compliant operation.

Key Responsibilities

• Ensure that accurate and comprehensive records are kept pertaining to Health & Safety, Electrical installation works, general building Compliance and QA.
• Ensure that sub-contractors perform to meet the site requirements as required.
• Supervise sub-contractor work approvals and safe operation while repair or services are carried out on site.
• Conform to the Permit to Work System in accordance with CBRE Quality, Health & Safety procedures and client requirements (or approved client systems).
• Ensure that suitable equipment and parts are available to carry out additions or modifications to critical plant and systems.
• Ensure that Method Statements and Risk Assessments are prepared, reviewed and utilised for all tasks to be carried out to ensure safe working practices. This will include the Client’s processes for works carried out onsite.
• To maintain & develop good client and site team relationships.
• Ensure the provision of a Safe & Healthy working environment.
• Ensure a professional image of CBRE Managed Services is presented to clients and visitors.
• Undertake other tasks as defined and requested by local or client management.
• Ensure assigned tasks are actioned and completed as appropriate.
• Ensure an awareness and compliance to the contractual KPI’s/SLA’s is undertaken.
• Confer with the management team to discuss projects specifications and procedures.
• Make detailed plans to accomplish goals and direct the integration of technical activities.
• Perform and implement policies, standards and procedures for the site team.
• Perform administrative functions such as reviewing and writing reports.
• Present and explain proposals, reports and findings to client team.
• Responsible for Post Problem Reviews as and when an electrical or mechanical incident has occurred on site. A detailed report to be issued to the client in the correct timeframes and close any open actions following findings within the report
• Carry out ad-hoc audits, dry runs with the team in preparation for any critical works been undertaken.

Accountabilities

• Directly accountable to CBRE Account Director.
• Provide leadership, and that contractual commitments are met and exceeded.
• Working with Engineering Manager to ensure the collaborative development of the business, best practice, effective team working, and support to colleagues
• Ensuring customer focus within all areas of operational activities and that effective relationships are maintained with key client contacts.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting as appropriate.
• Strong organisational and communication skills with the ability to prioritise workloads.
• Ability to work under pressure whilst remaining calm, clear thinking and be able to deliver the required services to the client within the given time constraint.
• Technically able and have a good understanding of the building service systems, able to diagnose problems and resolve issues.
• Responsible for escalation of all incidents to the client, CBRE Account Director and CBRE Engineering Manager, ensuring the approved escalation procedure is adhered to.
• Management of engineering services within the data centres, critical loads, including Generators, UPS systems, Chiller plant, BMS/Ignition and HV/LV systems.
• Assist the project team with all technical and operational problems which may arise.
• Calibration folder & organising of tools at each site.
• Ensuring that internal clients and sponsors’ expectations for priority and delivery are well-managed, and that they remain well-appraised of the progress of their works.

Person Specification

• A good all-round knowledge of Generators, electrical systems, UPS, Chiller Heating & Ventilation / Air Conditioning and building support systems and their methods of control.
• HV Authorised
• First Aid Certification
• 18th Edition Regulation
• Working in a critical environment – data centre experience

Aptitudes: Good verbal communication skills

Good written English skills

Character: Committed to the delivery of excellent customer service.

Calm manner, able to work under pressure.

Able to make sound decisions when needed.

Physically fit.

Circumstances: Occasional overtime working will be required.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.