Technical Operations Manager

NG Bailey; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Operations Manager to lead technical service delivery at a prestigious commercial destination in London. This pivotal role involves managing a team of engineers, ensuring compliance with health and safety standards, and fostering a culture of high performance and innovation. The company values progression and offers a supportive environment for personal development. Join a forward-thinking organization that is committed to excellence and sustainability, where your contributions will directly impact the workplace experience for a globally recognized brand.

Benefits

25 Days Holiday + Bank Holidays

Pension with up to 8% employer contribution

Personal Wellbeing and Volunteer Days

Private Medical Insurance

Life Assurance

Salary sacrifice car scheme

Free Employee Assistance Program

Flexible benefits including Dental Insurance and Gym Membership

Qualifications

• Strong technical and managerial experience in facilities services.
• Experience leading hard FM contracts and engineering teams.

Responsibilities

• Lead and manage technical services and infrastructure on-site.
• Ensure compliance with legislation and maintain service quality.

Skills

Technical Management

Client Relationship Management

Facilities Services

Leadership

Health & Safety Compliance

Education

Degree in Engineering or related field

Job description

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Package: Competitive Salary + Private Healthcare + Flexible Benefits

Be Part of Something Iconic

We're offering an exceptional opportunity to take on a senior technical leadership role at one of London’s most prestigious commercial destinations. You’ll be working on behalf of a globally recognised, industry-defining technology brand whose products and innovations are used by millions every day.

As Technical Operations Manager, you’ll play a key role in supporting this organisation's UK headquarters — helping to deliver a premium workplace experience that reflects their global brand standards, values, and expectations.

The Role

In this high-profile position, you will take full accountability for the technical service delivery across the contract, ensuring compliance, safety, and operational excellence. You’ll work closely with the client to continuously enhance the workplace environment, support their sustainability and innovation goals, and lead a team of engineers with confidence and clarity.

You’ll act as the primary technical lead on-site — offering both strategic oversight and hands-on support to ensure smooth operations in a fast-paced, forward-thinking environment.

Some of the key deliverables in this role will include:

• Lead and manage the delivery of all technical services, systems, and infrastructure on-site.
• Ensure full compliance with all current and emerging legislation — including Building Regulations, CDM, Health & Safety, and environmental standards.
• Provide hands-on technical assistance and guidance to the engineering team when required.
• Build and maintain a trusted partnership with the client, focusing on service quality, communication, and continuous improvement.
• Coach, mentor, and develop your team to ensure a culture of high performance and accountability.
• Identify and implement opportunities for innovation, efficiency, and enhanced service delivery.

What We’re Looking For

• Strong technical and managerial experience within facilities services, ideally in a customer-focused, high-profile environment.
• Demonstrated experience leading hard FM contracts and engineering teams.
• A solutions-driven mindset with excellent communication and client relationship skills.
• Confident leadership with the ability to develop and inspire high-performing teams.
• Commercial awareness and analytical capability to support sound decision-making and service optimisation.

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Engineering

• Industries

  Construction, Engineering Services, and Facilities Services

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