Technical Services Coordinator

Reed Specialist Recruitment Ltd.; Burton-on-Trent; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a leading company in the food manufacturing industry as a Technical Services Coordinator. You’ll lead compliance and quality systems, mentor team members, and ensure adherence to food safety regulations. This full-time role offers excellent career advancement opportunities within a collaborative environment.

Benefits

Professional development opportunities

Collaborative environment

Career progression prospects

Qualifications

• Proven experience in a technical services or compliance role within food manufacturing.
• Understanding of QMS, audit preparation, and complaints handling is essential.
• Previous mentoring or leadership experience is desirable.

Responsibilities

• Manage and maintain the site's Quality Management System (QMS).
• Oversee the logging, investigation, and resolution of complaints.
• Prepare documentation for internal and external audits.

Skills

Document control

KPI tracking

Analytical mindset

Communication

Microsoft Office

Tools

Compliance tracking tools

Job description

Job Title: Technical Services Coordinator



Location: Burton Manufacturing Site
Salary: Up to £35,000 per annum
Contract Type: Full-Time, Permanent
Reports To: Compliance Manager
Department: Product Integrity

About the Company



Join a reputable, well-known household name in the food manufacturing industry, recognised for its commitment to quality, innovation, and sustainability. This is a fantastic opportunity to be part of a forward-thinking organisation that values its people and promotes continuous improvement.

Role Overview



This role is ideal for someone currently working as a Technical Services Coordinator or in a similar technical compliance role within food manufacturing. As Technical Services Coordinator, you will lead the administrative and analytical functions of the compliance team, ensuring robust systems are in place to support food safety, quality, and regulatory standards.

Key Responsibilities



Compliance & Quality Systems

• Manage and maintain the site's Quality Management System (QMS), ensuring documentation is current, controlled, and audit-ready.
• Lead document control processes, including version control, approvals, and accessibility.

Complaints & Non-Conformance

• Oversee the logging, investigation, and resolution of customer and internal complaints.
• Conduct trend analysis to identify root causes and support corrective actions.

KPI & Data Reporting

• Own compliance and food safety KPI reporting, providing insights and trend analysis to support decision-making.
• Collaborate with cross-functional teams to drive improvements based on data findings.

Audit & Regulatory Support

• Prepare for internal and external audits (BRC, HACCP, GMP), ensuring all documentation is accurate and accessible.
• Support follow-up on non-conformances and corrective actions.

Supplier & Sample Management

• Manage returned product samples and coordinate with suppliers on non-conforming materials.
• Ensure traceability and compliance documentation is complete and accurate.

Training & Mentorship

• Mentor and support the Compliance Administrator, fostering a culture of excellence and continuous learning.
• Deliver hygiene and compliance training across the site.

Process Improvement

• Identify opportunities to streamline compliance processes and support digitalisation initiatives.

What We're Looking For



Experience & Skills

• Proven experience in a technical services or compliance role within food manufacturing.
• Strong understanding of QMS, document control, complaints handling, and audit preparation.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and compliance tracking tools.
• Analytical mindset with experience in KPI tracking and reporting.
• Previous mentoring or leadership experience is desirable.

Personal Attributes

• Highly organised and detail-oriented.
• Strong communicator with the ability to influence and collaborate across teams.
• Proactive, self-motivated, and passionate about food safety and quality.

Why Join Us?

• Be part of a respected brand with a strong industry presence.
• Work in a collaborative, values-driven environment.
• Opportunities for professional development and career progression.