Technical Services Consultant

Lyra Technology Group; Preston; On-site; GBP 35,000 - 40,000; Full time

Job summary

A technology services provider in Preston is seeking a Technical Services Consultant to deliver IT solutions and support for clients. This role requires strong experience in 3rd line support, project implementation, and expertise in technologies such as Microsoft 365 and Azure. The ideal candidate will also have excellent communication skills and a knack for managing client relationships. Competitive base salary between £35,000-£40,000 offered.

Qualifications

• 3+ years of experience in I.T support.
• Strong troubleshooting skills for hardware and software.
• Proficient in managing multiple open tickets.

Responsibilities

• Perform technical site visits for installations and audits.
• Conduct network audits for performance and security.
• Support systems through Remote Monitoring and Management.
• Document deployments and troubleshooting processes.
• Provide technical advice to clients.

Skills

3rd Line Support

Project Implementation

Excellent Communication Skills

Client Relationship Management

Tools

Microsoft Windows Server OS

Microsoft 365

Azure

VMWare

Citrix Apps

Job description

Overview

Technical Services Consultant – Lyra Technology Group

Lyra Technology Group is seeking a Technical Services Consultant for our OpCo, CMS Group Ltd. The Technical Services Consultant will be working as 3rd line support and escalation for the support teams when located in the office but will be primarily responsible for deployment of new solutions to customer sites. These solutions will vary between infrastructure deployments and SaaS deployments. (M365 Services mostly)

About Lyra…

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About CMS Group Ltd...

CMS Group Ltd has proudly provided industry-leading IT Support and consultation solutions since 1990 and makes it their goal to work intimately with you as part of your team to deliver premium IT support, build comprehensive IT Strategy Roadmaps, and help drive your business forward.

Responsibilities

• Perform technical site visits to customer locations, for installations and audits.
• Conduct wireless and network audits, assessing key infrastructure components for performance, security, and compliance.
• Work with the Remote Monitoring and Management (RMM) platform and team to ensure seamless deployments, patching, and configuration of security baselines.
• Support customers’ on-premises, Azure, and third-party platforms by ensuring optimal system performance and security through RMM tools.
• Maintain clear and concise documentation of deployments, troubleshooting processes, and project outcomes.
• Provide detailed reports to both internal teams and clients to track the progress and status of ongoing projects.
• Build and maintain strong relationships with clients by providing outstanding technical advice and solutions to their challenges.
• Share knowledge with junior team members and help mentor less experienced staff to support their development.
• Lead internal training sessions to increase the overall technical knowledge of the team, ensuring high standards of service delivery.

Qualifications

• I.T Support experience required around 3rd Line Support.
• Experience of project implementation, monitoring and maintaining systems and networks.
• Expertise with installation and configuration of systems.
• Diagnosing faults on both hardware and software.
• Solving technical and application issues by phone, and email .
• Ability to prioritize and manage multiple open tickets.
• Establish good working relationships with clients and team members.
• Excellent Communication Skills, both written and verbal.

Technical Skills

• Microsoft Windows Server OS (including roles)
• Microsoft 365 \ Exchange Online \ SharePoint Online
• Microsoft Intune and Windows AutoPilot
• Azure
• VMWare ESX and vCenter
• Hyper-V
• Meraki Networking; Security Appliance, Switching and Wireless
• SAN and Storage Technologies; IBM, HP, NetGear
• Citrix Apps and Desktops
• Citrix ADC
• Veeam Backup
• Email Security; Mimecast, Trend, ProofPoint
• PowerShell Scripting
• Microsoft SQL Server Administration
• Cisco Umbrella
• Darktrace
• Duo MFA
• ConnectWise RMM
• External IP Scanning \ Security technologies.
• Sentinel One Anti-Virus
• HP Aruba Switches

Preferred Technical Skills

• o PowerShell Scripting
• o Microsoft SQL Server Administration
• o Cisco Umbrella
• o Darktrace
• o Duo MFA
• o ConnectWise RMM
• o External IP Scanning \ Security technologies.
• o Sentinel One Anti-Virus
• o HP Aruba Switches

Compensation and Location

The targeted base compensation for this role is £35,000- £40,000 per year based out of Preston, England.

Next steps

If you are looking for the next step in your career and match the credentials above, let’s have a conversation! We look forward to reviewing your application