Technical Services Analyst I

ZipRecruiter; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology management company is seeking a self-motivated Technical Services Analyst to provide on-site technical support. The candidate will be responsible for installing and troubleshooting IT equipment, ensuring optimal operations and positive user experiences, while collaborating closely with healthcare organizations.

Benefits

Mileage reimbursement

Qualifications

• 3+ years experience in technical services or desktop support.
• Hands-on experience with IT equipment.
• Understanding of networking and hardware.

Responsibilities

• Installation, calibration, and testing of IT equipment.
• Monitor system operations for potential issues.
• Basic troubleshooting of hardware and software.

Skills

Customer Service

Organizational Skills

Time Management

Technical Aptitude

Troubleshooting

Critical Thinking

Education

Professional Certifications (ITF+, A+, N+, S+, ITIL Foundation)

Tools

Windows Operating Systems

Job description

Job Description

Job Overview and Why Work Here?

We are looking for a self-motivated and energetic, experienced Technical Services Analyst to work on-site at a client location. Our successful candidate will have a history of customer service experience, excellent interpersonal and communication skills, high emotional intelligence, professionalism, and the ability to solve technical challenges in a fast-paced environment.

Responsibilities and Duties:

• Complete the installation, calibration, and testing of IT equipment and peripherals.
• Monitor system operations to detect potential problems.
• Perform basic system and software integration and hardware troubleshooting.
• Support technical rehearsals for IT projects.
• Use the operating system (Windows 7 and up) to perform tasks such as adding and removing users.
• Monitor equipment to ensure optimal operation.
• Deliver services that create positive, memorable experiences for end-users.

Requirements and Qualifications:

• Exceptional customer service, organizational, and time management skills.
• Hands-on technical aptitude and the ability to learn new technologies.
• Background in desktop support with input and output devices and process experience.
• Fundamental knowledge of networking, hardware, and software.
• Understanding of network infrastructure and software applications is a plus.
• Strong troubleshooting and critical thinking skills.
• Deadline and detail-oriented with the ability to prioritize and multitask.
• 3+ years experience with a B2B service provider is a plus.
• Professional certifications such as ITF+, A+, N+, S+, or ITIL Foundation are a plus.

Prerequisite:

The company will not provide a vehicle. Employees are expected to have a reliable vehicle at all times.

**Mileage reimbursement will be provided by the company.**

Company Description: Techio is a next-generation technology management company partnering with healthcare organizations to transform Input/Output technology operations. We streamline workflows and manage critical I/O infrastructure, delivering comprehensive solutions for hospitals and health systems.