Technical Service Team Leader

Haag-Streit UK; Bishop's Stortford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in Medical Equipment Manufacturing is seeking a Team Leader for their Technical Service Team. This hands-on role involves providing leadership, ensuring high standards of customer service, and coordinating service activities. The ideal candidate will have strong technical skills, supervisory experience, and excellent problem-solving abilities.

Qualifications

• Minimum 2 years of supervisory/leadership experience.
• Strong technical, IT, and networking capabilities.
• Excellent communication skills at all levels.

Responsibilities

• Lead and develop the Technical Service Team.
• Coordinate service activities and strategic objectives.
• Assist in repairs, commissioning, and technical support.

Skills

Leadership

Technical support

Interpersonal skills

Planning and organizing

Problem-solving

Customer care

Job description

We are seeking an experienced Team Leader to provide leadership, supervision, and support to our Technical Service Team. This is a new, exciting position, and you will work with the Service Manager to ensure that the team delivers a high standard of customer service, meeting and exceeding customer expectations.

You will lead and develop the team and will identify and facilitate training requirements to ensure the department has sufficient cover at all times.

You will also work with the Service Manager to plan and coordinate service activities and roll out strategic and operational service objectives to develop and grow the service business. Other responsibilities will include planning, coordinating, and assisting in the repairs, commissioning, and technical support for all equipment supplied by the Company.

This is a varied, hands-on role, so we are looking for an experienced engineer with strong technical, IT, and networking capabilities. You will need a minimum of 2 years of previous supervisory/leadership experience, together with first-class interpersonal skills with the ability to communicate at all levels.

You will also need to demonstrate excellent planning and organizing, problem-solving, and customer care skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Medical Equipment Manufacturing