Technical Service Specialist/ Field Service Engineer Berkshire/Surrey

TN United Kingdom; Maidenhead; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Service Specialist to support the Berkshire/Surrey region. This role involves providing essential support to customers, including installations, repairs, and training on diagnostic instruments. You'll engage with key stakeholders, ensuring high-quality service delivery while leveraging your technical expertise. With a commitment to improving patient care, this position offers a pathway to a rewarding career in a global healthcare company. Join a team that values your skills and provides a range of competitive benefits, including a pension scheme and private healthcare.

Benefits

Private Healthcare

Life Assurance

Defined Contribution Pension Scheme

Flexible Benefits Scheme

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven track record in a similar position with customer references.

Responsibilities

• Provide support for installations, repairs, and upgrades.
• Schedule and perform maintenance activities.
• Deliver basic training to customers post-installation.

Skills

Customer Engagement

Technical Coaching

Analytical Tools

Problem Resolution

Education

Bachelor’s degree in Engineering or Medical Technology

Tools

AbbottLink

Job description

Client:

Abbott

Location:

-

EU work permit required:

Yes

Job Reference:

3e0ef9165a15

Job Views:

8

Posted:

04.04.2025

Expiry Date:

19.05.2025

Job Description:

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Our technical service team is currently recruiting for a Technical Service Specialist to support the Berkshire/Surrey region.

WHAT YOU’LL DO

1. Provide support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
2. Schedule and perform planned maintenance (PM) activities.
3. Perform new customers and laboratory site inspections for new contract/tender preparations and design for new installations.
4. Conduct/assist with installation of instruments, AbbottLink, and automation and deinstallations.
5. Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
6. Assist with customer business reviews.
7. Schedule, perform and document hardware and software updates (TSBs).
8. Deliver basic customer operator introductory trainings post install or post hardware or software upgrade.
9. Perform basic technical coaching and training to other Technical Service Specialists.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

1. Bachelor’s degree or equivalent experience required. Bachelors/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
2. Proven track record in a similar position, supported by management and customer references.
3. Successful engagement with customers, specifically key stakeholders, and lab staff.
4. Excellent product and industry knowledge.
5. Excellent experience and process skills of the business functions service delivery.
6. Ability to identify and drive resolution of issues.
7. Technical expert for product line responsibility.
8. Coaching and training skills.
9. Excellent experience in use of analytical tools and software.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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Created on 04/04/2025 by TN United Kingdom