Technical Service Specialist/Engineer - Midlands

Abbott; Birmingham; Remote; GBP 30,000 - 46,000; Full time

Job summary

Abbott in the United Kingdom seeks a Technical Service Specialist to support Midlands. You will install and service instruments, perform PMs, and provide training to customers and Abbott Ambassadors.

The role requires a Bachelor's degree or equivalent, strong communication, and experience with IQOQ, AbbottLink, and software upgrades. Travel about 75% and work across labs in the Midlands and remote sites.

Qualifications

• Bachelor's degree or equivalent experience required; engineering degree in medical/electrical/mechanical or medical technology preferred.
• Proven track record in a similar position with management and customer references.
• Experience engaging with customers, lab staff and key stakeholders.
• Excellent product and industry knowledge; strong service delivery processes.
• Strong communication and coaching skills; able to train others.
• Experience using analytical tools and software.

Responsibilities

• Schedule and perform planned maintenance (PM) activities.
• Inspect labs for new contracts / tender preparations and design for new installations.
• Install instruments, AbbottLink, and automation; perform deinstallations.
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
• Assist with customer business reviews.
• Schedule, perform and document hardware and software updates (TSBs).
• Deliver basic operator trainings post install or post hardware or software upgrade.
• Provide coaching and training to other Technical Service Specialists.

Skills

Communication skills

Customer engagement

Coaching and training

Analytical tools experience

Problem solving

Education

Bachelor's degree or equivalent

Engineering degree preferred

Tools

AbbottLink

Analytical software

Job description

a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs. Our technical service team is currently recruiting for a Technical Service Specialist to support Midlands.

WHAT YOU'LL DO

The Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

• Schedule and perform planned maintenance (PM) activities
• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
• Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
• Assist with customer business reviews
• Schedule, perform and document hardware and software updates (TSBs)
• Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
• Perform basic technical coaching and training to other Technical Service Specialists

EDUCATION AND EXPERIENCE YOU'LL BRING

• Required Bachelor's degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
• Proven track record in a similar position, supported by management and customer references.
• Successful engagement with customers, specifically key stakeholders, and lab staff.
• Excellent product and industry knowledge.
• Excellent experience and process skills of the business functions service delivery.
• Excellent communication skills.
• Ability to identify and drive resolution of issues.
• Technical expert for product line responsibility.
• Coaching and training skills.
• Excellent experience in use of analytical tools and software.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Support Services

DIVISION: CRLB Core Lab

LOCATION: United Kingdom > Maidenhead : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 75 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment