Technical Service Specialist

Michael Page (UK); Norwich; On-site; GBP 35,000 - 38,000; Full time

Job summary

A medium-sized organization in the pharmaceuticals industry is seeking a Graduate Engineer in Norwich. This role involves providing technical support to customers, resolving issues, and collaborating with teams. Candidates should have a relevant degree and strong problem-solving skills. A competitive salary of £35,000 to £38,000 is offered along with a fixed-term contract focused on professional development.

Benefits

Competitive salary

Fixed-term contract

Focused on technical service excellence

Supportive company culture

Qualifications

• Degree in Electrical Engineering, Mechanical Engineering, or Medical Technology is required.
• Strong problem-solving and analytic skills to diagnose technical issues.
• Experience in building, designing, or repairing items like cars or drones.
• A customer-focused mindset and a commitment to high-quality service.

Responsibilities

• Provide first-line technical support to customers via various channels.
• Diagnose and resolve technical issues promptly.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve complex issues.
• Assist in creating and updating technical documentation.
• Monitor trends in customer queries for service improvements.

Skills

Problem-solving skills

Analytic skills

Customer-focused mindset

Team collaboration

Flexibility

Education

Degree in Electrical Engineering

Degree in Mechanical Engineering

Degree in Medical Technology

Job description

Overview

• Work with a global leader in medical diagnostics
• Gain hands-on experience in a regulated engineering environment

About Our Client

Graduate Engineer, Norwich: The employer is a medium-sized organisation operating within the Pharmaceuticals / Medical Devices industry, known for its customer-focused approach. They strive to deliver exceptional service and maintain strong technical support standards.

Job Description

Graduate Engineer, Norwich:

• Provide first-line technical support to customers (likely to be Lab Staff) via phone, email, or other communication channels.
• Diagnose and resolve technical issues promptly to minimise customer downtime.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to escalate and resolve complex issues.
• Assist in creating and updating technical documentation and FAQs for customers.
• Offer guidance on the use and maintenance of products and services.
• Monitor trends in customer queries to identify potential improvements to service offerings.
• Ensure compliance with company policies and standards during all interactions.

The Successful Applicant

A successful Technical Service Specialist should have:

• You will have a degree in Electrical Engineering, Mechanical Engineering or a Medical Technology Degree
• Strong problem-solving and analytic skills to diagnose technical issues.
• Experience building or designing - This can be degree specific or something like maintaining a car or repair drones in you personal like.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Ability to work collaboratively within a team and independently when needed.
• Flexibility to adapt to changing priorities in a fast-paced environment.
• Based in Norwich and ideally drive or at least be happy attending work on customer sites locally to Norwich

What’s on Offer

• Competitive salary ranging between £35,000 and £38,000, depending on experience.
• Fixed-term contract providing stability and structure.
• Opportunity to work in the retail industry with a focus on technical service excellence.
• Located in Norwich, offering a convenient and accessible workplace.
• Supportive company culture with a focus on professional development.