Technical Service Specialist

ABB Inc.; East Hampshire; Remote; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Technical Service Specialist to enhance their support services. This role involves delivering effective service solutions, ensuring customer satisfaction, and leveraging business opportunities for growth. You will utilize your expertise in critical power systems to provide both remote and on-site support. Join a dynamic team dedicated to innovation and sustainability, where your contributions will directly impact energy distribution solutions for critical infrastructure. This is an exciting opportunity to work in a collaborative environment focused on making a difference in energy management.

Qualifications

• 5+ years of experience in Technical Support focusing on Critical Power Systems.
• Bachelor's degree in relevant engineering field or equivalent experience.

Responsibilities

• Provide technical support and solve problems in your expertise area.
• Identify new sales opportunities and communicate proactively with customers.

Skills

Technical Support

Problem Solving

Customer Communication

Critical Power Systems

Education

Bachelor's degree in Electrical/Electronics Engineering

Equivalent work experience

Tools

NETA Certification

NICET Certification

CompTIA Certification

Licensed Electrician

Job description

Technical Service Specialist at ABB

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—along with our focus on diversity, inclusion, and equal opportunities, drive us to empower everyone to create sustainable solutions.

Support Services Manager

Your role and responsibilities

In this role, you will ensure the Service portfolio is delivered effectively according to ABB standards and safety guidelines to satisfy customers. You will execute technical support, act as a specialist, and solve problems within your expertise. Proactively communicating with customers and ABB sales teams, you will ensure customer needs are understood and business opportunities are leveraged for service growth.

Work model: #LI - Remote

This role contributes to the Electrification Smart Power division in NY, serving both internal and external customers.

You will be mainly accountable for:

1. Providing technical support and solving problems in your expertise area via remote or on-site service across Service categories.
2. Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to meet customer requirements cost-effectively.
3. Providing technical consulting on Service solutions to management and customers.
4. Identifying new sales opportunities and communicating proactively with customers and ABB sales teams to understand needs and utilize opportunities for service growth.

Qualifications:

• Bachelor's degree in Electrical/Electronics Engineering, Electronics, Information Technology, or related field, or equivalent work experience.
• 5+ years of experience in Technical Support or a related role, focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, Power Conditioning Systems).
• Preferred certifications: NETA, NICET, CompTIA, Licensed Electrician.
• Applicants must have work authorization to work in the US for ABB.

More about us

ABB Smart Power delivers energy distribution solutions for data centers, industrial plants, critical infrastructure, and commercial buildings. Our technical teams work with industry partners to provide advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes circuit breakers, low-voltage systems, motor starters, and safety devices. Our Power Protection unit supports large data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity and encourage applicants from all backgrounds. Apply today and learn more at www.abb.com.

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer. We consider all qualified applicants without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave, or veteran status. For more information, visit the EEOC and DOL websites linked above.

If you require accommodations due to disability, contact ABB HR at 1-888-694-7762 or [e-mail]. Resumes should be submitted through the official application channels.