Technical Service Specialist

Medtronic; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to join their dynamic team. In this role, you will provide exceptional field service and customer support across a range of medical products, primarily focusing on cardiac solutions. Your expertise will be vital in enhancing customer loyalty and driving revenue growth while ensuring compliance with operational guidelines. This position offers a fantastic opportunity to work in a collaborative environment, where your contributions will directly impact patient care and innovation in healthcare technology. If you are passionate about making a difference and possess a strong technical background, this role is perfect for you.

Benefits

Flexible Benefits Package

Competitive Salary

Career Development Resources

Qualifications

• Degree in electronic engineering or equivalent required.
• Service experience in medical equipment or healthcare industry preferred.

Responsibilities

• Engage customers and perform preventive maintenance visits.
• Achieve service performance metrics and revenue growth.
• Build strong relationships with key decision makers.

Skills

Problem-Solving Skills

Customer Focused Attitude

Commercial Astuteness

Technical Diagnosis of Medical Equipment

Education

Degree in Electronic/Electro-Mechanical Engineering

Higher National Certificates (HNCs)

Tools

Maintenance Tracking Software

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products, primarily Cardiac Ablation Solutions (CAS) but including and not limited to Ear Nose Throat, Acute Care and Monitoring, Cranial Spine Technologies and Surgical Innovations to customers. Medtronic Cardiac Ablation Solutions (CAS) provides a broad suite of electrophysiology solutions intended to disrupt and lead the market in cardiac mapping and ablation technologies for arrhythmia management. These clinical and economical solutions will enable clinicians to treat patients with safer, faster, easier and with more predictable procedure times and outcomes.

This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. To strengthen this team, we are looking for a Field Service Engineer to support customers in the UK and Ireland. You will need to be flexible and able to travel for the majority of the time for this position.

Responsibilities may include the following and other duties may be assigned:

• Proactively engage customers within your territory
• Repair and schedule preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals
• Achieve service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty.
• Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers
• Identify and address all key decision makers with respect to service & repair including Clinical engineering and Electro-Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and customers is an important aspect of the role
• Comply with operational guidelines and QA procedures
• Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production.

Required Knowledge and Experience:

• Degree, Higher National Certificates (HNCs) or equivalent in electronic/ electro-mechanical engineering
• Service experience within the medical equipment or healthcare industry
• Strong problem-solving skills, demonstrable initiative and ability to contribute to process improvement
• Customer focused attitude, dedicated to building long term relationships and exceeding expectations
• Commercial astuteness and ability to recognize and lead revenue growth opportunities
• Ability to troubleshoot problems and technically diagnose medical equipment.

Experience of working in a hospital environment and using maintenance tracking software for documentation purposes would be an advantage as would prior experience of training others, including operational training of devices.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here