Technical Service Representative, EMEA

MCC Label; Daventry; Remote; GBP 40,000 - 60,000; Full time

Job summary

MCC Label recherche un EMEA Technical Service Representative pour transformer son approche de service technique en collaborant avec des marques emblématiques. Vous serez responsable de l'optimisation des performances et de la satisfaction client, avec un fort accent sur l'innovation et la collaboration inter-équipes.

Qualifications

• Expertise technique dans l'industrie de l'impression.
• Compétences en gestion de projets prouvées.
• Compétences exceptionnelles en communication écrite et verbale.

Responsibilities

• Agir en tant que contact technique principal pour les comptes clés.
• Gérer l'intégration de nouveaux produits et l'onboarding technique.
• Collaborer avec R&D, ingénierie, opérations et ventes.

Skills

Leadership

Communication Excellence

Technical Mastery

Digital Fluency

Tools

Microsoft Office Suite

Job description

Join MCC as an EMEA Technical Service Representative (TSR) – Drive Innovation, Deliver Excellence!

Location: EMEA Region (Flexible)

Travel: Up to 40%

Industry: Print & Packaging

Function: Technical Services / Customer Success

Are you a technical expert with a passion for innovation and customer success?

MCC is launching a dynamic new team of EMEA Technical Service Representatives (TSRs) to align our technical capabilities with our commercial strategy. As a TSR, you’ll be the trusted technical partner for some of the world’s most iconic brands—Heineken, P&G, Unilever, and more.

What You’ll Do

• Be the Expert: Act as the go-to technical contact for key accounts across EMEA, providing on-site and remote support to optimize performance and ensure satisfaction.
• Lead Product Introductions: Manage technical onboarding and qualification for new products, coordinating across production, sales, and R&D to ensure seamless integration.
• Drive Innovation: Identify customer needs and market trends to help shape the future of labeling—developing new materials, adhesives, and printing techniques.
• Collaborate Across Teams: Work closely with R&D, engineering, operations, marketing, and sales to deliver holistic solutions and exceed customer expectations.
• Inspire Confidence: Serve as a subject matter expert, mentoring internal teams and guiding customers through complex technical challenges.

What You Bring

• Technical Mastery: Deep knowledge of print industry processes and product development.
• Leadership & Agility: Proven project management skills with a creative, problem-solving mindset.
• Communication Excellence: Strong written, verbal, and presentation skills to engage with stakeholders at all levels.
• Team Spirit: A collaborative approach and the ability to build strong relationships across functions and cultures.
• Digital Fluency: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).

Why Join MCC?

At MCC, we don’t just make labels—we create solutions that move industries forward. This is your chance to shape the future of technical service in a global, innovation-driven company. If you're ready to make an impact and grow your career in a high-visibility role, we want to hear from you.

Ready to lead the future of technical service?

Apply now and become a key player in MCC’s EMEA success story.