Technical Service Planner

Aggreko; Widnes; On-site; GBP 28,000 - 40,000; Full time

Job summary

Aggreko, a global leader in energy solutions, seeks a Technical Service Planner for their depot in Widnes. The role involves scheduling technicians, enhancing customer support, and requires strong organizational skills and engineering knowledge. Candidates will benefit from a competitive salary, generous holidays, and opportunities for personal development.

Benefits

Competitive salary and benefits package

Generous holiday entitlement

Focus on continued personal development

Paid time off for volunteering

Employee Assistance Programme

Qualifications

• Proven experience in engineering or engineering coordination.
• Knowledge of engineering parts and components.
• Basic IT proficiency (MS Office, maintenance software).

Responsibilities

• Plan, coordinate & schedule technicians' work across the UK.
• Triage customer calls for technical support.
• Enhance customer experience with regular updates.
• Arrange proactive labor for customer sites.
• Plan resources for retrofit campaigns effectively.

Skills

Organisational skills

Communication skills

Customer service

IT proficiency

Job description

We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Technical Service Planner based in either our Lomondgate, Doncaster, Sutton, Swindon, Washington or Widnes depot.

Why Aggreko? Here are some of the perks and rewards.

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)

• Generous holiday entitlement, with option to ‘buy’ or ‘sell‘

• A focus on continued personal development

• Paid time off work for volunteering in the community

• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

What you’ll do:

• Plan, coordinate & schedule technicians work around the UK both in depots & on customer sites

• Triage customer calls to determine technical or breakdown support

• Enhance the customer experience by providing regular contact & updates where necessary

• Arrange necessary proactive labour required on customer sites via use of telemetry systems & processes

• Effectively plan resource for retrofit campaigns, considering prioritisation, working to deadlines for completion & considering all requirement details (Parts, skills, restrictions)

You’ll have the following skills and experience:

• Proven experience in engineering/engineering coordination or similar role

• Knowledge of engineering parts & components

• Basic IT proficiency (MS Office, maintenance software, etc.).

• Strong organisational and communication skills.

• Good customer service

Bring your energy. Grow your career.

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Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.