Technical Service Planner

Aggreko; Dumbarton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading energy solutions provider is seeking a Technical Service Planner to coordinate technicians' work across the UK. The role involves planning, triaging customer calls, and enhancing customer experiences. Ideal candidates will possess knowledge of engineering components and strong organizational skills. This position offers a competitive salary and various benefits, including personal development opportunities.

Benefits

Competitive salary and benefits package

Generous holiday entitlement

Focus on continued personal development

Paid time off for volunteering

Access to Employee Assistance Programme

Qualifications

• Must effectively plan resources for customer sites around the UK.
• Ability to triage customer calls for technical support.
• Strong focus on enhancing customer experience during coordination activities.

Responsibilities

• Plan, coordinate & schedule technicians' work around the UK.
• Triage customer calls for technical or breakdown support.
• Enhance customer experience with regular contact & updates.
• Arrange necessary proactive labor via telemetry systems.
• Effectively plan resources considering parts, skills, and deadlines.

Skills

Knowledge of engineering parts & components

Basic IT proficiency (MS Office, maintenance software)

Strong organisational skills

Strong communication skills

Job description

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We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Technical Service Planner based in either our Lomondgate, Doncaster, Sutton, Swindon, Washington or Widnes depot.

Why Aggreko? Here are some of the perks and rewards.

A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)

Generous holiday entitlement, with option to ‘buy’ or ‘sell‘

A focus on continued personal development

Paid time off work for volunteering in the community

Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

What you’ll do:

Plan, coordinate & schedule technicians work around the UK both in depots & on customer sites

Triage customer calls to determine technical or breakdown support

Enhance the customer experience by providing regular contact & updates where necessary

Arrange necessary proactive labour required on customer sites via use of telemetry systems & processes

Effectively plan resource for retrofit campaigns, considering prioritisation, working to deadlines for completion & considering all requirement details (Parts, skills, restrictions)

You’ll have the following skills and experience:

Knowledge of engineering parts & components

Basic IT proficiency (MS Office, maintenance software, etc.).

Strong organisational and communication skills.

Bring your energy. Grow your career.

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Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.