Technical Service Manager - Government Satellite Communication (Royal Navy Comms)

ZipRecruiter; Redhill; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A communication services company is seeking a Technical Service Manager to manage UK Government support cases in a secure military satellite communications programme. The role requires a background in Royal Navy communications and proficiency in satellite systems. Key responsibilities involve managing support cases, coordinating teams, and providing training. The position offers a competitive salary and a supportive culture.

Benefits

Competitive salary and benefits package

Supportive team culture

Opportunities for service improvement initiatives

Qualifications

• Ability to hold or obtain DV (Developed Vetting) Security Clearance.
• Experience in Royal Navy communications systems (COMSAT, MILSAT, MNE).
• Proficiency in electrical/electronic systems, IT networking, and satellite communications.
• Tenacity, initiative, and ability to prioritise in high-pressure situations.
• Strong understanding of MoD operational and support structures.

Responsibilities

• Own all support case management across UK Government CSCS contracts.
• Coordinate internal teams to resolve all active tickets in a timely manner.
• Provide briefings to senior internal stakeholders and MoD counterparts.
• Track trends and initiate process improvements.
• Lead onboarding and training for support staff.

Skills

Royal Navy communications systems

Electrical/electronic systems

IT networking

Satellite communications

Excellent written and verbal communication

Tools

ITIL understanding or certification

Standard office software

Ticketing tools

Job description

Job Description

Technical Service Manager - Government Satellite Communication

Client Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime Networks

Location: Redhill, Surrey – office-based with potential for hybrid work

About the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite communications programme.

This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance.

This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments.

Key Responsibilities:

• Own all support case management across UK Government CSCS contracts
• Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets
• Provide briefings to senior internal stakeholders and MoD counterparts
• Oversee service visits: spares, equipment use, visit planning, and documentation
• Manage support case handovers, minor project delivery, and escalation paths
• Maintain accurate records in secure platforms (e.g., Secure Insight)
• Track trends across cases and initiate process improvements
• Deliver onboarding and training for 1st and 2nd line support staff
• Support MoD programme rollouts and documentation standards
• Support obsolescence planning and spare part procurement
• Be willing to 'roll up sleeves' and lead from the front when needed

What We’re Looking For:

Essential:

• Ability to hold or obtain DV (Developed Vetting) Security Clearance
• Experience in Royal Navy communications systems (COMSAT, MILSAT, MNE, message handling)
• Proficiency with electrical/electronic systems, IT networking, and satellite communications
• Tenacity, initiative, and ability to prioritise in high-pressure situations
• Excellent written and verbal communication skills
• Strong understanding of MoD operational and support structures across land and sea
• Confidence in customer-facing scenarios with a proactive, problem-solving mindset
• Proficiency in standard office and ticketing tools
• Willingness to travel when required

Desirable:

• ITIL understanding or certification
• Project coordination or obsolescence management experience

What We Offer:

• Key technical position in a secure, mission-critical support environment
• Interaction with senior MoD and government stakeholders
• Opportunities to drive service improvement initiatives and shape process standards
• Supportive team culture and structured onboarding
• Competitive salary and benefits package

Application Process:

Please submit your resume and a cover letter detailing your experience and qualifications.

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , or expression, , , genetics, , , or veteran status.

Contact Person: Elvis Eckardt