Technical Service Manager

Rise Technical; Redhill; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in technology solutions is seeking a Technical Service Manager to manage UK government support cases. This role involves collaborating with MoD stakeholders and engineering teams, ensuring exceptional service management, and contributes to continuous process improvement in a mission-critical environment.

Benefits

Annual Bonus

Private Healthcare

Pension

Gym Membership

Progression opportunities

Qualifications

• Background in technical communications, ideally with Royal Navy or MoD experience.
• Strong understanding of satellite communications and IT networking.
• Technical comms experience across COMSAT, MILSAT, MNE.

Responsibilities

• Manage UK Government support cases for CSCS4 to meet SLA/KPI targets.
• Coordinate with internal engineering and MoD teams for effective case resolution.
• Support planning of service visits and ensure correct technical and logistical execution.

Skills

Technical communication

Coordination

Problem-solving

Detail-oriented

Education

DV clearance

Tools

Satellite communication systems

IT networking equipment

Job description

Social network you want to login/join with:

Technical Service Manager
Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership
London / Hybrid

This is an excellent opportunity for a technically proficient service professional to take on a pivotal role in supporting secure communications.

Operating within a specialist technology organisation delivering advanced connectivity and satellite solutions, this role offers the chance to work closely with MoD stakeholders and internal engineering teams to ensure outstanding technical support and service management.

Reporting into the Senior Technical Services Manager, you will manage all UK government support cases, ensuring service performance and customer expectations are consistently met. The role involves coordinating internal teams, overseeing support case lifecycles, managing MoD escalations, and contributing to service planning and continuous improvement.

This role suits someone technically confident and detail oriented. You'll be proactive, structured in your approach to managing complex support cases, and able to communicate effectively with both technical teams and government clients. A background in defence communications and a desire to deliver first-class support in a mission-critical environment will set you apart.

The Role:

• Manage UK Government support cases for CSCS4 to meet SLA/KPI targets
• Coordinate with internal engineering and MoD teams for effective case resolution
• Support planning of service visits and ensure correct technical and logistical execution
• Contribute to support documentation and process improvements

The Person:

• Background in technical communications, ideally with Royal Navy or MoD experience
• Strong understanding of satellite communications and IT networking
• DV clearance (or the ability to obtain it) is essential
• Technical comms experience across COMSAT, MILSAT, MNE, electrical/electronic, IT networking equipment and satellite communication