Technical Service Manager

Wates Group; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading property maintenance company seeks an experienced Technical Services Manager to oversee Hard FM services across multi-let office properties. This role requires strong technical expertise, excellent customer service skills, and the ability to manage compliance within a dynamic environment. Ideal candidates will possess relevant trade qualifications and a solid grounding in Health & Safety legislation, ensuring high standards in service delivery.

Qualifications

• Proven experience in delivering high-quality hard M&E services.
• Robust technical background with qualifications in relevant trades.
• Good knowledge of Health & Safety Legislation.

Responsibilities

• Oversee Hard FM Services Operations within multi-let properties.
• Provide strategic advice on Planned Maintenance Reports and budgeting.
• Ensure engineering maintenance standards meet contract specifications.

Skills

Customer Service Mindset

Conflict Resolution Skills

Technical Support

Attention to Detail

Education

BIFM qualification or equivalent

IOSH or NEBOSH certificate

Professional qualification in Electrical, Mechanical, Gas or F-Gas

Tools

Computer PPM management systems

Job description

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We are looking for an experienced Technical Services Manager to bring expertise to the Client multi-let office sector with the overseeing of Hard FM Services Operations by ensuring that our appointed M&E Service Partner deliver effective asset management into M&E and Building Fabric.

This role will have responsibility for technical support for a premium client within JLL’s UK Property and Asset Management / IFM division. The selected assets will be a range of multi-let properties from the office sector.

Key Responsibilities:

• Involvement in Design for Management (DFM) - development & Implementation of client projects, the on-going maintenance and understanding of new systems and technical process
• Interaction with FM teams through a thorough understanding of Service Level Agreements (SLA) and providing technical advice and support
• CX Focus through the right selection process, the expectation would be that the TSM would already have a Customer Service Mindset and excellent communication skills
• Potential conflict resolution skills: e.g., any technical issues arising from Suppliers Occupiers, Client instructed fit outs
• Provide a level of strategic thinking around Client plans for asset in terms of Planned Maintenance Reports (PMR) /Planned Maintenance Programme (PMP) budgeting advice to surveyors and FMs Expected Outputs

The provision of technical and compliance support to the JLL team in general with the following:

• Assist with the overall responsibility for ensuring that engineering maintenance has been completed to appropriate standards and contract specifications, this would also include the understanding of SFG 20 tasks under the Condition Based Maintenance (CBM)/ Business for Maintenance (BFM) approach, due for 2023 roll-out on assets which lend themselves to this more cost-effective way of working.

We are looking for an individual with a proven solid experience in delivering high quality hard M&E services in a customer focused multi-site environment, and good working knowledge of Health & Safety Legislation. You will have a robust technical background with a professional qualification and practical experience in a trade – Electrical, Mechanical, Gas or F-Gas. Desirable is a BIFM qualification or equivalent, IOSH or NEBOSH certificate and experience in computer PPM management systems (e.g., Concept).

To be successful in this role you will have highly effective management skills and be able to communicate clearly and concisely. Alongside this, you will have excellent attention to detail and promote ownership through to closure.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

The Vacancy

Title: Technical Services Manager

Location: London within M25

Job Type:Full Time

Contract Type: Permanent

We are looking for an experienced Technical Services Manager to bring expertise to the Client multi-let office sector with the overseeing of Hard FM Services Operations by ensuring that our appointed M&E Service Partner deliver effective asset management into M&E and Building Fabric.

This role will have responsibility for technical support for a premium client within JLL’s UK Property and Asset Management / IFM division. The selected assets will be a range of multi-let properties from the office sector.

Key Responsibilities:

Involvement in Design for Management (DFM) - development & Implementation of client projects, the on-going maintenance and understanding of new systems and technical process

Interaction with FM teams through a thorough understanding of Service Level Agreements (SLA) and providing technical advice and support

CX Focus through the right selection process, the expectation would be that the TSM would already have a Customer Service Mindset and excellent communication skills

Potential conflict resolution skills: e.g., any technical issues arising from Suppliers Occupiers, Client instructed fit outs

Provide a level of strategic thinking around Client plans for asset in terms of Planned Maintenance Reports (PMR) /Planned Maintenance Programme (PMP) budgeting advice to surveyors and FMs Expected Outputs

The provision of technical and compliance support to the JLL team in general with the following:

Assist with the overall responsibility for ensuring that engineering maintenance has been completed to appropriate standards and contract specifications, this would also include the understanding of SFG 20 tasks under the Condition Based Maintenance (CBM)/ Business for Maintenance (BFM) approach, due for 2023 roll-out on assets which lend themselves to this more cost-effective way of working.

We are looking for an individual with a proven solid experience in delivering high quality hard M&E services in a customer focused multi-site environment, and good working knowledge of Health & Safety Legislation. You will have a robust technical background with a professional qualification and practical experience in a trade – Electrical, Mechanical, Gas or F-Gas. Desirable is a BIFM qualification or equivalent, IOSH or NEBOSH certificate and experience in computer PPM management systems (e.g., Concept).

To be successful in this role you will have highly effective management skills and be able to communicate clearly and concisely. Alongside this, you will have excellent attention to detail and promote ownership through to closure.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

WINNER

2022 Construction News Awards Winner

GOLD AWARD

Investors in People 2022

GOLD AWARD

Considerate Constructors Schemes (CCS) National Site Awards

TOP 50 EMPLOYERS

2022 Top 50 Employers for Women

WINNER

2022 Working Families Best Practice Awards