Technical Service Manager

SAP; London; Remote; GBP 90,000 - 120,000; Full time

Job summary

A global software leader in London is seeking an experienced SAP Technical Consultant for the Technical Service Manager role. You will advise customers on SAP S/4HANA adoption and support their cloud transformation efforts. Ideal candidates will have 15+ years in SAP Technical Administration, proficiency in cloud technologies, and an ability to work within a remote team. This position offers flexible working models promoting inclusion and well-being.

Benefits

Flexible working models

Health and well-being programs

Inclusive work environment

Qualifications

• At least 15+ years of experience in SAP Technical Administration.
• Effective collaboration within a remote, dispersed team.
• Strong understanding of SAP solutions and cloud technology.

Responsibilities

• Engage with customers to develop solution roadmaps.
• Implement SAP support methodologies.
• Lead operational tasks and process improvements.

Skills

SAP Technical Administration

SAP S/4HANA

Cloud technologies

Technical architecture

Job description

We are looking for an SAP Technical Consultant who is well-versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customer business requirements, resolving technical complexities, and supporting their cloud transformation journey.

Responsibilities:

1. Engage in technical and architectural discussions with customers and develop solution roadmaps.
2. Analyze and implement SAP support methodologies.
3. Provide comprehensive knowledge on SAP S/4HANA architecture, migration paths, methodologies, and tools.
4. Understand SAP high availability, disaster recovery architecture, network, and virtual technologies.
5. Own, lead, and coordinate operational tasks, escalations, and process improvements.
6. Support the operation of technical system landscapes.
7. Deliver high-quality, stable operations.
8. Identify top issues, define action plans, and drive resolution processes.

Minimum Requirements:

• At least 15+ years of SAP Technical Administration experience with SAP Basis skills and knowledge of SAP solutions.
• Ability to work effectively as part of a remote, dispersed team.
• Background in SAP solutions, technology, products, and cloud technology.
• Technical understanding of current cloud technologies and hyperscalers.
• Experience with SAP HANA.
• Experience in technical architecture, implementation, and change management.
• Knowledge of SAP Cloud solutions and portfolio is an advantage.

At SAP, we promote inclusion, health and well-being, and flexible working models to ensure everyone feels included and can perform at their best. We are committed to equal employment opportunities and providing accommodations for applicants with disabilities. For more information or assistance, contact Recruiting Operations Team at [e-mail].