Technical Service Manager

JR United Kingdom; Kingston upon Hull; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company is seeking a Technical Service Manager in Kingston upon Hull. This role involves managing technical support services and improving processes in a collaborative environment. Candidates should have extensive experience managing complex applications and be proficient in communication and problem-solving. Flexibility for home-based or on-site work is required.

Qualifications

• Minimum 4 years managing complex technical applications.
• Experience with JD Edwards ERP or similar is preferred.
• Detail-oriented, process-driven, and results-focused.

Responsibilities

• Support SDMs in managing services per SLA.
• Perform Duty Manager and Incident Manager roles during P1 incidents.
• Ensure RCAs are completed and preventative actions taken.

Skills

Communication

Analytical skills

Problem-solving

Team collaboration

Learning new technologies

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Social network you want to login/join with:

Technical Service Manager, Kingston upon Hull, East Yorkshire

Client:

Location:

Kingston upon Hull, East Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

15

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. We implement, optimize, and support Oracle ERP users. Our goal is to transform our clients' businesses by developing and implementing IT solutions that create value, drive innovation, and reduce costs. We are problem solvers and trusted advisors committed to building long-term partnerships with our diverse clients, from multinationals to SMBs, leveraging technology for competitive advantage.

Role Overview:

The Technical Service Manager (TSM), reporting to the Technical Manager, will collaborate with Service Delivery Managers to ensure SLA compliance. The TSM will help build support teams based on technical and service needs, assist with onboarding new clients, and manage incident roles, including P1 incidents. This full-time, permanent role can be home-based in the UK/Ireland or at our Limerick center, with consideration for candidates across European time zones. Flexibility to work on-site and remotely is required.

Responsibilities:

• Support SDMs in managing support services per SLA
• Participate in Service Review Meetings
• Perform Duty Manager and Incident Manager roles during P1 incidents
• Ensure RCAs are completed, published, and preventative actions are taken
• Collaborate with Technical Resource Managers for support team building
• Coordinate customer onboarding with GS & PS
• Assist consultants with technical issues and escalate as needed
• Implement and plan service improvements
• Stay updated on current technologies and source training
• Introduce new workflows, automation, and tools
• Identify cost-saving and revenue-increasing opportunities with CSMs & SDMs
• Manage patching and maintenance calendars
• Represent client needs at weekly CAB meetings
• Support presales activities for tools and software lifecycle management

Candidate Skills:

• Bachelor's degree or equivalent experience in a relevant field
• At least 4 years in managing complex, critical technical applications, preferably JD Edwards ERP or similar
• Excellent communication skills in English, with strong analytical and problem-solving abilities
• Detail-oriented with a process-driven approach and results focus
• Ability to learn new technologies quickly and apply them effectively
• Systematic problem-solving skills and team collaboration experience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)