Technical Service Manager

Jones Lang LaSalle Incorporated; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

JLL in London is seeking a Technical Services Manager to lead the on-site maintenance of all landlord mechanical, electrical, and smart building services. You will work within Facilities Management to ensure systems operate safely, efficiently, and in line with client standards.

You will manage site engineering teams and partners, drive performance and compliance, support ESG objectives, and contribute to budgets and lifecycle projects while maintaining a strong safety culture.

Qualifications

• Significant experience in engineering and building services management in commercial property.
• Strong knowledge of mechanical and electrical systems, HVAC, BMS and EMS.
• Experience managing facilities services and contractors against KPIs.
• Budgets, service contracts, and operational expenditure management.
• Health and safety compliance and ESG objectives.

Responsibilities

• Lead operational management and maintenance of landlord mechanical, electrical, HVAC, BMS, EMS, and smart building services.
• Manage day-to-day site engineering teams and technical service partners.
• Drive performance, compliance, and continuous improvement across all technical operations.
• Ensure safety, sustainability and client standards are met.
• Support budget preparation, lifecycle projects and cost control.

Skills

Engineering

Technical services

Building services management

Mechanical and electrical systems

HVAC

BMS/EMS

KPIs

Stakeholder management

Budget management

Education

Professional engineering qualification

IOSH/NEBOSH safety qualifications

Tools

CAFM systems

BMS

EMS

Job description

## Technical Service ManagerApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ523899**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Technical Service Manager****Reporting into:** General Manager**Direct Reports:** N/A**Division:** Property Management**What this job involves:**The Technical Services Manager is responsible for the operational management and maintenance of all landlord mechanical, electrical, and smart building services, ensuring the highest standards of engineering performance, compliance, sustainability, and customer experience.Working as an integral part of the onsite Facilities Management team and reporting to the General Manager, the Technical Services Manager will lead the delivery of technical services across the property, ensuring building systems operate efficiently, safely, and in line with JLL and client standards. The role will include day-to-day leadership of site-based engineering teams and technical service partners, with responsibility for driving performance, compliance, and continuous improvement across all technical operations.The role requires a proactive and commercially minded leader with strong technical expertise, capable of driving operational excellence, managing specialist contractors, supporting ESG objectives, and delivering best-in-class engineering services within a fast-paced and customer-focused environment.**Team Structure**Reporting to the General Manager, the Technical Services Manager will work closely with the onsite Property and Facilities Management teams, specialist consultants, contractors, occupiers, client representatives and JLL engineerirng consultancy for guidance and Govenance.**What your day to day would look like:****Client & Service Delivery*** Support delivery of the client’s technical and operational objectives, ensuring engineering services are delivered to the highest standards* Maintain strong working relationships with occupiers, contractors, consultants, and stakeholders to support customer satisfaction and operational excellence* Deliver technical services in line with JLL engineering standards, site operating procedures, and client requirements* Support sustainability and ESG initiatives, including energy optimisation and carbon reduction strategies**Operations Management*** Ensure the effective management and maintenance of all mechanical, electrical, HVAC, BMS, EMS, and smart building systems* Oversee comprehensive planned preventative maintenance programs, reactive works, and lifecycle activities, including the strategic preparation of engineering service charge budgets for maintenance and technical projects. Execute lifecycle works initiatives to ensure robust operational resilience and optimal facility performance* Monitor building performance and identify opportunities for continuous improvement, efficiency, and innovation* Respond to emergency situations, troubleshoot operational issues, and provide technical problem-solving support* Ensure all technical documentation, operating procedures, and asset information are maintained and up to date**Contractor & Supplier Management*** Manage specialist contractors, consultants, and service partners to ensure compliance with agreed service levels and statutory obligations* Monitor contractor performance, audit service delivery standards, and implement corrective actions where required* Support procurement activities and ensure contractors operate in accordance with approved framework agreements and safe systems of work**Financial Management*** Support preparation and management of operational and capital expenditure budgets* Monitor technical service expenditure and identify opportunities for cost efficiencies and value enhancement* Assist with financial reporting, and contract management activities* Conduct comprehensive audits of engineering subcontractor invoices to ensure accurate cost allocation and adherence to established budget parameters where semi-comprehensive financial oversight is required.**Health, Safety & Compliance*** Ensure full compliance with all statutory obligations, engineering standards, health and safety legislation, and environmental requirements* Maintain robust health and safety procedures and support implementation of JLL safety management systems* Conduct inspections, audits, and risk assessments to identify and mitigate operational risks**Team Leadership & Development*** Provide leadership, guidance, and development support to onsite engineering teams and technical service partners* Foster a collaborative “One Team” culture across all service lines and stakeholders* Support training, succession planning, and performance management activities to drive high standards and continuous improvement**Skills, Experience & Qualifications*** Significant experience within engineering, technical services, or building services management in a commercial property or facilities management environment* Strong technical understanding of mechanical and electrical systems, HVAC, BMS, EMS, CAFM systems, and intelligent building technologies* Proven experience managing operational facilities services, specialist contractors, and technical service delivery against KPIs* Strong understanding of statutory compliance, building regulations, health and safety legislation, and engineering best practice* Experience supporting sustainability initiatives, energy management strategies, and ESG objectives* Commercially aware with experience managing budgets, service contracts, and operational expenditure* Strong stakeholder management and communication skills with the ability to build effective relationships at all levels* Proven leadership capability with experience managing and developing technical teams within a customer-focused environment* Strong organisational and problem-solving skills with the ability to manage multiple priorities and respond effectively under pressure* Flexible and adaptable approach with willingness to support operational requirements outside standard business hours where required* Professional engineering qualification or relevant technical certification desirable* Health and safety qualifications such as IOSH or NEBOSH desirable* Membership of relevant professional bodies advantageous#LI-JA1**Location:**On-site –London, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!