Technical Service Manager

X4 Group Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK Defence contractor is seeking a Military Technical Service Manager to oversee government communications support. The ideal candidate should have a strong background in Royal Navy technical communications, along with stakeholder management and problem-solving skills. This permanent role involves coordinating with various teams and ensuring the swift resolution of technical cases, with a focus on excellence in service delivery.

Qualifications

• Experience in Royal Navy/MOD or similar technical communication roles.
• Ability to manage technical cases and stakeholder interactions.
• Experienced in resolving technical issues effectively.

Responsibilities

• Own and manage UK Government support cases.
• Coordinate with technical teams and senior stakeholders.
• Lead documentation and process improvements.

Skills

Experience in technical communications within the Royal Navy/MOD environment (COMSAT, MILSAT)

Solid knowledge of electrical/electronic systems

IT networking

Satellite communications

Strong stakeholder management skills

Hands-on approach to problem-solving

Proven communication skills

Job description

Overview

Exciting Opportunity: UK Military Technical Service Manager Defence & Satcoms

Are you ready to step into a pivotal role supporting critical UK Government communications?

We re working with a well-established, globally recognised satellite communications and IT services provider who are seeking a Support Case Manager to take ownership of all CSCS4 UK Government support cases.

This role is ideal for someone with a strong Royal Navy or defence communications background who thrives on responsibility, technical challenges, and building trusted relationships across government and engineering teams. Especially those with a Navy Weapons experience

What you ll be doing

• Taking end-to-end ownership of UK Government support cases, ensuring SLA/KPIs are consistently met or exceeded.
• Coordinating with multi-disciplinary technical teams, the MOD, and senior stakeholders to ensure swift, effective resolutions.
• Managing engineer service visits from logistics to technical readiness maximising efficiency and effectiveness.
• Leading on documentation, process improvements, and capturing insights to drive long-term service excellence.
• Supporting the rollout of new UK Government services, training support teams, and contributing to through-life support programmes.

What we re looking for

• Experience in technical communications within the Royal Navy/MOD environment (COMSAT, MILSAT, MNE, message handling).
• Solid knowledge of electrical/electronic systems, IT networking, and satellite communications.
• Confident communicator with strong stakeholder management skills able to brief senior leaders and work closely with MOD authorities.
• Proactive, hands-on approach with the tenacity to see cases through to successful resolution.
• Eligible for, or already holding, DV Security Clearance.

Why this role

You ll be joining a financially strong, innovative, and growing organisation that has been a trusted partner to government and maritime sectors for decades. With a global footprint, ambitious growth plans, and a commitment to technical excellence, this is a chance to make a genuine impact in a high-profile environment.

Details

Location: UK-based with some travel expected

Clearance: Must be able to obtain DV clearance

Contract: Permanent

If you re ready to take ownership of critical government communications support cases and thrive in a fast-paced, high-responsibility environment, we d love to hear from you.

Apply now or drop me a message for a confidential discussion.