Technical Service Engineer

Jonathan Lee Recruitment; Wellesbourne; On-site; GBP 30,000 - 45,000; Full time

Job summary

An exciting opportunity for a Technical Service Engineer at a leading engineering firm based in Wellesbourne. The role demands expertise in CNC machine servicing and includes development opportunities within a professional team. You will be pivotal in representing the company through top-notch customer interaction while ensuring machines function optimally.

Benefits

Competitive salary

Fully funded company vehicle

Company pension scheme

Company sick pay scheme

Private healthcare

26 days holiday per annum

Qualifications

• Experience in servicing CNC machines.
• Knowledge of hydraulic and pneumatic assemblies essential.
• Previous experience in service team environment preferred.

Responsibilities

• Install, service, and repair CNC machines on-site.
• Ensure customer feedback is communicated for service improvement.
• Maintain communication with Service Desk efficiently.

Skills

Fault finding

Diagnosis

Problem-solving

Customer service

Communication

PC literacy

Education

Mechanical and electrical qualifications

Job description

JOB SPECIFICATION: TECHNICAL SERVICE ENGINEER

Date: January 2025

The Engineering Technology Group, based at the prestigious Wellesbourne Distribution Park, is actively seeking an experienced and professional Technical Support Engineer to join the team. The successful candidate will be responsible for installations, servicing, and breakdown requests, delivering first-class customer care, and positively representing the ETG brand at all times. Development and training opportunities will be available.

Responsibilities:

1. Communicate positively and efficiently with the Service Desk.
2. Visit customer sites to install, service, and repair machines.
3. Ensure jobs are left in full working order and liaise with customers.
4. Familiarise yourself with customer rules, working practices, and health and safety policies at customer sites.
5. Provide feedback to the Service Desk regarding problems/issues encountered on site.
6. Be prepared to lodge away from home if required by the job/customer.

Requirements:

1. Ability to install, service, and repair CNC machines and equipment.
2. Ability to fault find, diagnose, and correct errors on CNC machine tools.
3. Experience in assembling, setting up, and dismantling hydraulic, pneumatic, and large mechanical assemblies.
4. Ability to work both independently and as part of a team, with problem-solving skills.
5. Knowledge of part identification and engineering drawings.
6. Mechanical and electrical qualifications/experience.
7. PLC knowledge.
8. Excellent customer service, communication, and organisational skills.
9. PC literacy.
10. Previous experience in a service team environment.

Benefits:

• Competitive salary
• Fully funded company vehicle
• Company pension scheme
• Company sick pay scheme
• Private healthcare, life cover, and Employee Assistance Program (EAP)
• 26 days holiday per annum

If you believe you have the necessary skills and experience, please submit your CV along with a cover letter telling us about yourself to:

Jen Cross - Group HR Officer
Unit 16, Wellesbourne Distribution Park, Wellesbourne, Warwickshire CV35 9JY
Email: [e-mail]

Closing date: N/A

We are an Equal Opportunities Employer and look forward to hearing from you.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised are those of an Employment Agency.

To ensure effective processing of your CV, please include your name, email address, phone number, and location (postcode, town, or county).