Technical Service Engineer

The VEKA UK Group; Burnley; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading manufacturer in PVC window systems is seeking a Technical Service Engineer to enhance customer satisfaction through technical support and proactive solutions. This role includes optimizing processes, conducting audits, and fostering strong customer relationships. Ideal candidates will have a solid background in technical support within the manufacturing sector, with a commitment to innovation and excellence.

Benefits

Healthcare cash plan

Pension (6% employer contribution)

Annual profit share (uncapped)

Discounted gym membership

Company vehicle

Qualifications

• Proven experience in window/door manufacturing and installation.
• Technical mindset with customer engagement skills.
• Strong organisational skills with a self-starting attitude.

Responsibilities

• Review manufacturing methods for new customers.
• Oversee new customer setups and delivery timelines.
• Conduct customer site audits for quality assessments.

Skills

Problem-solving

Time management

Customer-focused

Job description

The role

We are seeking a skilled Technical Service Engineer to play a critical role in driving our success and ensuring customer satisfaction. As a market leader, our reputation is built on delivering exceptional products and services. This role is essential in maintaining that standard by providing expert technical support, strengthening customer relationships, and optimising manufacturing processes. If you thrive on solving complex challenges and want to make a real impact, this is the opportunity for you!

What you'll do

• Review manufacturing methods and machinery capabilities for new and existing customers, providing advice on best practices.
• Lead tooling audits for potential new customers, offering guidance on setup costs.
• Oversee new customer setups, ensuring delivery within agreed costs and timelines.
• Collaborate with sales teams and customers to develop and implement improvement plans.
• Deliver product training to internal and external stakeholders.
• Conduct customer site audits to assess requirements and agree on actions.
• Investigate quality concerns raised by customers and relay details to Customer Service within agreed timescales.
• Utilise the CRM system to ensure proactive planning and maintain high-quality, accurate data.
• Support the development of new products with Product and Technical teams.
• Manufacture and supply product samples as needed.
• Plan and facilitate tooling delivery and installation for customers.
• Maintain up-to-date industry knowledge and share insights with relevant teams.

What you'll need

• Proven experience in window/door manufacturing and installation, with a solid understanding of related techniques.
• Technical mindset and excellent problem-solving skills.
• Experience engaging with customers in high-pressure environments.
• Proactive, self-starting attitude.
• Strong time management and organisational skills.
• Customer-focused approach.
• Willingness to travel.

What you'll get

• Healthcare cash plan
• Pension (6% employer contribution)
• Annual profit share (uncapped)
• Discounted gym membership
• Company vehicle

What we do

VEKA has been leading the global development of PVC window systems for over 50 years, through design, innovation, and customer focus. With factories in over 40 countries across Europe, Asia, and America, VEKA is the world’s largest manufacturer of extruded PVC products.

At VEKA, we are more than just a workplace; we are a global community of passionate individuals dedicated to excellence. We are innovators, constantly pushing boundaries to shape the future of our industry. We are collaborators, creating a culture of teamwork, accountability, and mutual support. We are committed to the growth and development of our people because we believe that when our employees thrive, so does our organisation.

#WeAreVEKA - Are You?

VEKA embraces diversity and inclusion, welcoming applicants from all backgrounds. Join us in cultivating a workplace that celebrates individuality and promotes collaboration.