Technical Service Delivery Specialist

Yolk Recruitment Ltd; Newport; Hybrid; GBP 60,000 - 69,000; Full time

Job summary

A leading company in the IT sector is seeking a Technical Operations specialist to enhance service delivery and operational excellence. You'll bridge technical teams and oversee management activities while shaping processes in a supportive environment. A great opportunity for driven individuals looking to make a real impact.

Benefits

25 days annual leave plus bank holidays

Retirement Savings Plan with employer contribution

Life Insurance linked to pension membership

Flexible benefit scheme options

Financial Wellbeing Programme

Enhanced parental leave pay

Retail discounts and cashback scheme

Annual salary review

Discretionary annual bonus up to 15%

Qualifications

• Strong experience in IT service delivery, ideally within an ITIL framework.
• Knowledge of CNI environments and operational resilience.

Responsibilities

• Oversee change, incident, and problem management activities.
• Coordinate supplier delivery and ensure operational resilience.

Skills

Strong experience in a technical service delivery or IT operations role

Understanding of incident, problem, change, and capacity management processes

Good working knowledge of infrastructure including Windows, Linux/Unix, VMware, and Azure

Ability to manage technical discussions

Familiarity with LeanIX or similar documentation tools

Customer-focused mindset

Experience working with cybersecurity teams

Job description

Technical Operations - Technical Services Delivery
Newport (Hybrid Working)
£60,000 - £69,000 per annum + benefits

What You'll Do:

Become the operational bridge between technical teams, support partners, and the wider business in this vital service delivery role. As part of a growing Technical Operations team, you'll lead on representing IT at governance boards, driving service improvements, and ensuring operational resilience across both business and CNI platforms.

You'll be responsible for overseeing change, incident, and problem management activities, coordinating supplier delivery, and supporting secure, compliant solutions that align with business needs.

What You'll Bring:

• Strong experience in a technical service delivery or IT operations role, ideally within an ITIL framework
• Proven understanding of incident, problem, change, and capacity management processes
• Good working knowledge of infrastructure and platforms including Windows, Linux/Unix, VMware, and Azure
• Ability to manage technical discussions and represent operations in formal forums
• Familiarity with LeanIX or similar documentation tools for maintaining infrastructure records
• A proactive, self-starting attitude with a customer-focused mindset
• Experience working in or alongside cybersecurity teams and knowledge of CNI environments is desirable

Benefits:

• 25 days annual leave plus bank holidays
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Annual salary review
• Discretionary annual bonus up to 15%

Why You Should Apply:

This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step.

Ready to Apply?

Contact Daniel Newton to find out more.
Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme-just get in touch!
Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!