Technical Service Coordinator (Technical Controller)

Carnival; Southampton; Hybrid; GBP 30,000 - 60,000; Full time

Job description

Carnival UK is a leading name in the UK cruising sector, dedicated to delivering unforgettable holiday happiness to our guests across all our brands. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

In our continuous journey of growth and innovation within the Maritime Team here at Carnival UK, we are seeking a Technical Controller to bring fresh insights and expertise to our department.

Role Overview

Work as directed by the Senior Technical Controller to assist Ship Managers, Superintendents, Ship’s onboard maintenance managers and liaise with a network of +1,000 international service providers as part of a team to coordinate and support the asset management of the fleet of 11 ships. This is under the P&O and Cunard world class brands in a 24/7, 365 day a year maritime environment. Organising and managing fixed fee contracts, planned maintenance and urgent reactive unplanned repairs in all areas of Deck and Technical. Involving Electrical, Engineering, Entertainment, Environmental, Maritime Standards, Projects, Refits, Security and Ventilation Maintenance to ensure the safety, statutory compliance and sustainability of the ships. Including management of logistics support for refits at dry dock and crisis management as part of the Carnival UK emergency response team.

Applying high standards of teamwork, organisational and prioritising skills, to ensure timely delivery of services to the ships whilst using commercial awareness to deliver cost effectiveness is essential for the role.

This pivotal role will involve:

• Act as the main point of contact for all servicing. Liaise with service providers to establish, organise and maintain all service visits, including statutory and planned and unplanned maintenance driven work in line with the Asset Management plan.
• Ensure high level of attention to detail and budget management and assist with business reporting with effective cost control for processing of Purchase Orders to meet the financial plan forecast for in service and refits in the region of £25m p.a. and team spend of +£100m p.a.
• Responsible for end to end purchasing process for services from initial requirement as per defined scope of works through to final supplier invoice payment resolution.
• Plan, attend, manage and coordinate logistics operations including overseeing multiple contractors and shipyard logistics teams to deliver logistical needs for refits in dry docks and wet docks for responsible ships.

This role is positioned at CUK09 level within our organization and is available on a full-time permanent basis. We offer hybrid work including up to two days from home.

What You'll Bring:

Your unique background and skills are what will make you stand out. We're looking for:

• MS-Office & IT Skills
• Experience of working in a fast-paced marine technical environment
• Experience of working with computer-based planned maintenance and purchasing systems
• Knowledge of logistics operations
• Vendor management
• Application Guidance

About You: You are more than just your CV. You're someone who brings:

• Cruise industry experience
• Logistics experience
• AMOS experience
• Project Management experience
• Knowledge of maritime regulations - SOLAS, Class Rules & applicable Statutory Legislation
• Crisis Management – Emergency Response

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about the maritime industry and looking for an opportunity to grow, we’d love to hear from you.

Why Join Us?

Working with us means more than just a role in the maritime industry. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.

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#Job Functions: Project Management; Strategy / Planning;