Technical Service Agent - Gauteng

Ecowize - Southern Africa; Rand CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the maintenance sector seeks a Technical Service Technician to oversee satellite operations through rigorous preventative maintenance and ensure compliance with health and safety regulations. The role involves optimizing resources and fostering relationships with internal and external stakeholders to enhance service delivery.

Qualifications

• Strong technical skills with experience in maintenance and compliance.
• Ability to manage budgets effectively.
• Experience in engaging with customers and stakeholders.

Responsibilities

• Perform preventative maintenance on satellites according to service schedules.
• Ensure compliance with health, safety, and environmental standards.
• Provide technical expertise and training to teams on-site.

Skills

Technical Expertise

Customer Service

Budget Management

Health and Safety Compliance

Job description

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational by performing preventative maintenance according to the service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy, and water), including the utilization of industrial washing systems and conducting time-study activities.

High-level Job Objectives

• Internal Customer Focus: Engage in regular, meaningful interactions to foster an inclusive partnership, ensuring satellites are in optimal working order. Submit maintenance reports accurately and promptly.
• Financial Focus: Keep expenses within budget, ensure accurate and timely reporting, and verify that all replacement parts are correctly invoiced to sites.
• People Focus: Empower, develop, and motivate teams through training initiatives to enhance service delivery.
• Compliance Focus: Ensure adherence to all regulatory measures related to Health and Safety, Food Safety, Audit Standards, and other regulations.
• Company Values and Teamwork: Uphold the company's values and required behaviors.

Responsibilities

• Provide technical expertise to site managers, cleaning teams, technical sales consultants, and customers to meet their needs.
• Manage and resolve complaints, advising stakeholders on corrective actions.
• Manage budgets to keep maintenance costs low, including asset management, driving efficiencies, and promoting innovation.
• Ensure audit procedures conform to client quality standards.
• Verify the precision and accuracy of chemical verification processes.
• Manage Health and Safety, ensuring all services comply with health, safety, and environmental requirements.
• Ensure compliance with the Protection of Personal Information Act (POPIA), safeguarding personal information and password access on-site.
• Provide effective solutions to address site pain points from a maintenance perspective.
• Perform routine maintenance on chemical dosing pumps and ensure system functionality.
• Offer onsite assistance and training to the chemical division.