Technical Service Advisor

PLATINUM RECRUITMENT CONSULTANCY LIMITED; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics business is seeking a Technical Service Advisor to provide technical support and customer service from their Langley, Berkshire office. The ideal candidate will possess knowledge of plumbing products and possess excellent communication skills to assist customers effectively. The role involves responding to inquiries, offering advice, and managing product issues in a full-time, on-site capacity.

Benefits

Parking onsite

Qualifications

• Knowledge of plumbing and related products is desirable.
• Excellent customer service skills.
• Ability to reply promptly to emails and phone calls.

Responsibilities

• Answer phone and email queries regarding technical issues on products.
• Provide advice on products and troubleshooting.
• Identify spare parts needed instead of sending a whole new item.

Skills

Customer Service

Technical Advice

Problem Solving

Job description

Technical Service Advisor

Platinum Recruitment is working in partnership with a fantastic business within the Retail industry, actively recruiting for a Technical Service Advisor based in Langley, Berkshire.

Why choose our client?

They are a growing and evolving logistics business that values its employees, offering development opportunities and a great working environment.

Package

• GBP30,000 to GBP40,000
• Full-time & permanent role
• Monday to Friday, 0900 to 1700
• Fully onsite working
• Parking onsite

Technical Service Advisor - Responsibilities

• Answer phone and email queries from customers regarding technical & installation issues on all products.
• Ask questions about plumbing and installation to identify if issues are related to our product or installation failure.
• Provide advice on products and troubleshooting.
• Send warranty replacement items and report faults to suppliers or factories.
• Identify spare parts needed instead of sending a whole new item.
• Send goods to customers via Sage 200 system.
• This role involves both customer service and technical advice.

Requirements

• Knowledge of plumbing and related products is desirable.
• Excellent customer service skills.
• Ability to reply promptly to emails and phone calls.
• Stay calm when customers are upset and defuse tense situations.
• Ask questions to clarify issues when customers cannot explain clearly.
• Willingness to assist with various customer inquiries and learn about our products.

If you're ready to make a lasting impact in a company that values creativity & quality, we would love to hear from you - apply today!

Contact

Consultant: Lisa

Job Number: 933050 / INDCOMM

Location: Langley, Berkshire

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.