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Technical Service Advisor

JR United Kingdom

Slough

On-site

GBP 25,000 - 35,000

Full time

Today
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Job summary

A leading company in the Retail industry seeks a Technical Service Advisor in Langley, Berkshire. You will handle customer queries regarding technical and installation issues, offering expert advice to ensure customer satisfaction. This full-time, permanent position offers a supportive work environment and opportunities for professional growth.

Benefits

Parking onsite

Qualifications

  • Knowledge of plumbing and related products is desirable.
  • Ability to respond quickly to emails and phone calls.
  • Remain calm when dealing with upset customers and defuse tense situations.

Responsibilities

  • Answer phone and email queries from customers regarding technical issues.
  • Provide advice about products and troubleshoot problems.
  • Dispatch goods to customers via Sage 200 system.

Skills

Knowledge of plumbing
Effective communication
Customer service skills

Tools

Sage 200

Job description

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Technical Service Advisor

Platinum Recruitment is working in partnership with a fantastic business within the Retail industry, actively recruiting for a Technical Service Advisor based in Langley, Berkshire.

Why choose our client?

A great business within logistics. A rapidly growing and evolving company that values its employees, offering development opportunities and a fantastic work environment.

Package
  • Full-time & permanent role
  • Monday to Friday, 09:00 to 17:00
  • Fully onsite working
  • Parking onsite
Technical Service Advisor - Responsibilities
  • Answer phone and email queries from customers regarding technical & installation issues on all products.
  • Ask questions about plumbing and installation to identify if issues are related to our product or an installation failure.
  • Provide advice about products, how they work, and troubleshoot problems.
  • Send warranty replacement items and report faults to the supplier/factory.
  • Identify spare parts needed instead of sending a whole new item when customers have a problem.
  • Dispatch goods to customers via Sage 200 system.
  • This role involves both customer service and technical advice.
Requirements
  • Knowledge of plumbing and related products is desirable.
  • Ability to respond quickly to emails and phone calls.
  • Remain calm when dealing with upset customers and defuse tense situations.
  • Ask questions to clarify issues when customers cannot explain clearly, sometimes with third-hand details.
  • Willingness to assist with any customer inquiries and learn about our products to become better informed.

If you're ready to make a lasting impact in a company that values creativity & quality, we would love to hear from you - apply today!

Additional Information

Consultant: Lisa

Job Number: 933050 / INDCOMM

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

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