Technical Service Advisor

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the Retail industry seeks a Technical Service Advisor in Langley, Berkshire. You will handle customer queries regarding technical and installation issues, offering expert advice to ensure customer satisfaction. This full-time, permanent position offers a supportive work environment and opportunities for professional growth.

Benefits

Parking onsite

Qualifications

• Knowledge of plumbing and related products is desirable.
• Ability to respond quickly to emails and phone calls.
• Remain calm when dealing with upset customers and defuse tense situations.

Responsibilities

• Answer phone and email queries from customers regarding technical issues.
• Provide advice about products and troubleshoot problems.
• Dispatch goods to customers via Sage 200 system.

Skills

Knowledge of plumbing

Effective communication

Customer service skills

Tools

Sage 200

Job description

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Technical Service Advisor

Platinum Recruitment is working in partnership with a fantastic business within the Retail industry, actively recruiting for a Technical Service Advisor based in Langley, Berkshire.

Why choose our client?

A great business within logistics. A rapidly growing and evolving company that values its employees, offering development opportunities and a fantastic work environment.

Package

• Full-time & permanent role
• Monday to Friday, 09:00 to 17:00
• Fully onsite working
• Parking onsite

Technical Service Advisor - Responsibilities

• Answer phone and email queries from customers regarding technical & installation issues on all products.
• Ask questions about plumbing and installation to identify if issues are related to our product or an installation failure.
• Provide advice about products, how they work, and troubleshoot problems.
• Send warranty replacement items and report faults to the supplier/factory.
• Identify spare parts needed instead of sending a whole new item when customers have a problem.
• Dispatch goods to customers via Sage 200 system.
• This role involves both customer service and technical advice.

Requirements

• Knowledge of plumbing and related products is desirable.
• Ability to respond quickly to emails and phone calls.
• Remain calm when dealing with upset customers and defuse tense situations.
• Ask questions to clarify issues when customers cannot explain clearly, sometimes with third-hand details.
• Willingness to assist with any customer inquiries and learn about our products to become better informed.

If you're ready to make a lasting impact in a company that values creativity & quality, we would love to hear from you - apply today!

Additional Information

Consultant: Lisa

Job Number: 933050 / INDCOMM

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.