Technical Service Advisor

Perfect Placement; Gloucester; On-site; GBP 34,000 - 40,000; Full time

Job summary

An automotive service company in Gloucester is seeking a Technical Service Adviser to engage with customers and assess vehicle issues. The ideal candidate will possess strong mechanical knowledge and customer service skills, ensuring effective communication. This role offers a starting salary of up to £40,000 plus bonuses and benefits including manufacturer training and holiday leave.

Benefits

Monthly incentivised bonus scheme

23 days holiday plus bank holidays

Full manufacturer-authorised training

Company pension scheme

Personal healthcare benefits

Discounted gym membership

Qualifications

• Level 2 Light Vehicle Maintenance & Repair qualification (ideally Level 3, but not essential).
• A UK driving licence with minimal points.
• Ability to communicate effectively with customers.

Responsibilities

• Meet customers face-to-face to discuss vehicle concerns.
• Carry out vehicle diagnostic checks and road tests.
• Estimate costs for potential work on customers' vehicles.

Skills

Strong mechanical/technical knowledge of vehicles

Strong customer service skills

IT literacy (experience with Kerridge/ADP preferable)

Education

Level 2 Light Vehicle Maintenance & Repair qualification

Job description

Overview

Technical Service Adviser (Triage) required in Gloucester.

Up to £40,000 starting basic salary with a £5,000 annual bonus potential. 8:00am-5:30pm Mon-Fri with Sat on a rota 8:30am-12:30pm. Full manufacturer-authorised training and excellent company benefits.

Responsibilities

• Meet customers face-to-face in a "triage" appointment and discuss the vehicle concerns they have experienced.
• Carry out vehicle diagnostic checks and road tests to decide on the next steps in the repair process.
• Complete vehicle health checks combined with a video presentation of the condition.
• Estimate costs for potential work on customers' vehicles.
• Appoint customers in a diary.
• Work in the workshop, where you have completed your allocated triage appointments.
• Create a detailed work instruction (job card), ensuring a detailed record of each service visit.
• Keep up to date with technology changes by completing regular manufacturer training.
• Handle customer concerns and help address complaints.

Qualifications

• Level 2 Light Vehicle Maintenance & Repair qualification (ideally Level 3, but not essential).
• Strong mechanical/technical knowledge of vehicles.
• A UK driving licence with minimal points (automatic and manual).
• Strong customer service skills and communication; IT literacy (experience with Kerridge/ADP preferable).

What’s in it for you?

• Starting salary up to £40,000 per annum (pending experience).
• Monthly incentivised bonus scheme up to £5,000 per annum.
• 23 days holiday plus bank holidays (increases with length of service).
• Full manufacturer-authorised training.
• Company pension scheme.
• Benefits including personal healthcare, online retail and staff discounts, and discounted gym membership.
• Excellent long-term career prospects with an AM Top 200 retailer and a "star" rating in the Sunday Times Best Companies to Work For.
• Working hours 8:00am-5:30pm, Monday to Friday; 1 in 2 Saturdays on a rota, 8:30am-12:30pm.

If you are interested in hearing more about this Technical Service Advisor job in the Gloucester area, please contact Sarena Abbott at Perfect Placement Today.

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