Technical Service Advisor

Perfect Placement UK Ltd; Bradley Stoke; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading automotive recruitment specialist is seeking a Consultant Vehicle Technician in Gloucester. You will diagnose vehicle issues, provide excellent customer service, and work in a busy workshop. The role offers a potential salary of up to £40,000 along with a wide range of benefits, including training, a bonus scheme, and excellent career prospects.

Benefits

Monthly incentivised bonus scheme up to £5,000

23 days holiday plus bank holidays

Company pension scheme

Personal healthcare benefits

Discounted gym membership

Qualifications

• Level 2 Light Vehicle Maintenance & Repair qualification (Level 3 ideal but not essential).
• UK driving licence with minimal points (automatic and manual).
• Ability to deliver high levels of customer service through strong communication.

Responsibilities

• Meet customers face-to-face to discuss vehicle concerns.
• Carry out vehicle diagnostic checks and road tests.
• Complete vehicle health checks and present the condition.

Skills

Strong mechanical/technical knowledge of vehicles

High levels of customer service

Good organisational and IT literacy

Education

Level 2 Light Vehicle Maintenance & Repair qualification

Tools

Kerridge/ADP

Job description

Overview

Consultant Vehicle Technician required in Gloucester.

Salary: up to £40,000 starting basic salary with a £5,000 annual bonus potential. Working hours: 8:00am-5:30pm Monday to Friday, with Saturday on a rota 8:30am-12:30pm. Full manufacturer-authorised training and excellent company benefits.

Responsibilities

• Meet customers face-to-face in a triage appointment and discuss the vehicle concerns they have experienced.
• Carry out vehicle diagnostic checks and road tests to decide on the next steps in the repair process.
• Complete vehicle health checks combined with a video presentation of the condition.
• Estimate costs for potential work on customers\' vehicles.
• Appoint customers in a diary.
• Work in the workshop, following allocated triage appointments.
• Create a detailed work instruction (job card), ensuring a detailed record of each service visit.
• Keep up to date with technology changes by completing regular manufacturer training.
• Handle customer concerns and help address complaints.

Qualifications

• Level 2 Light Vehicle Maintenance & Repair qualification (Level 3 ideal but not essential).
• Strong mechanical/technical knowledge of vehicles.
• UK driving licence with minimal points (automatic and manual).
• Ability to deliver high levels of customer service through strong communication, with good organisational and IT literacy (experience with Kerridge/ADP preferable).

Benefits and Details

• Starting salary up to £40,000 per annum, dependent on experience.
• Monthly incentivised bonus scheme up to £5,000 per annum.
• 23 days holiday plus bank holidays (holiday allowance increases with service).
• Full manufacturer-authorised training.
• Company pension scheme and various company benefits including personal healthcare, online retail and staff discounts, and discounted gym membership.
• Excellent long-term career prospects with an AM Top 200 retailer and a business rated in the Sunday Times Best Companies to Work For.
• Working hours: 8:00am-5:30pm, Monday to Friday, 1 in 2 Saturdays on a rota, 8:30am-12:30pm.

If you are interested in hearing more about this Technical Service Advisor role in the Gloucester area, please contact Sarena Abbott at Perfect Placement Today.

Our team of automotive recruitment specialists is dedicated to finding the perfect match for job seekers and employers in the motor trade. We aim to help you find the role that advances your motor trade career.