Technical Sales Support Specialist

ZipRecruiter; Cramlington; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading technical solutions provider in the UK seeks a Technical Sales Support professional to prepare proposals, handle customer inquiries, and collaborate internally. The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-focused mindset. A competitive salary of £35,000 along with opportunities for bonuses and professional growth are offered.

Benefits

Competitive salary

Contributory pension plan

Discretionary bonus

Supportive team environment

Opportunities for professional growth

Qualifications

• Strong technical acumen and understanding of engineering concepts.
• Excellent communication skills for both technical and non-technical audiences.
• Strong organizational skills and ability to manage multiple projects.
• Ideally working proficiency with technical drawing software.

Responsibilities

• Manage inbound customer calls and inquiries.
• Analyze customer needs and recommend suitable solutions.
• Collaborate with internal departments to gather information.
• Prepare detailed technical proposals and quotations.
• Create technical arrangement drawings using SolidWorks.

Job description

Job Description

Our client is seeking a Technical Sales Support professional to join their team to support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer enquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical and non-technical teams, we’d love to hear from you!

Key Responsibilities:

• Manage inbound customer calls and inquiries, providing timely and accurate information
• Analyse customer needs and recommend suitable solutions by reviewing project specifications and site drawings
• Collaborate with internal departments to gather necessary information and ensure client requirements are met
• Prepare detailed technical proposals and quotations using Microsoft Office, Sage 200, and Salesforce
• Create technical arrangement drawings using SolidWorks (training provided if needed)
• Develop a deep understanding of client requirements, specifications, and applications
• Produce detailed product information that highlights technical aspects, benefits, and applications for customers

Required Experience & Skills:

• Strong technical acumen with an ability to grasp engineering concepts
• Ideally able to read and interpret technical drawings, product catalogues, pricing books, regulations, and relevant industry standards. Training with be provided.
• Technical or engineering qualifications are but not essential
• Excellent communication skills, with the ability to explain complex technical information to both technical and non-technical audiences
• Strong organisational skills with the ability to manage multiple projects and deadlines
• Ideally working proficiency with technical drawing software (SolidWorks is , or equivalent experience with similar systems)
• A customer-focused mindset with the ability to build and maintain strong client relationships
• Willingness to travel occasionally for customer visits and industry events

About You: You’re technically minded with a knack for understanding and interpreting complex information. You enjoy providing high-quality customer service, offering clear technical solutions to client enquiries, and collaborating with internal teams to ensure projects run smoothly. While this is not a business development role, your work will play a critical role in supporting the sales process through detailed technical analysis and proposals. Training on systems like SolidWorks will be provided for the right candidate.

What’s On Offer:

• Competitive salary of £35,000 with opportunities for performance-related bonuses
• Contributory pension plan
• Discretionary bonus (depending on business performance)
• A supportive and collaborative team environment
• Opportunity for professional growth and development

If you're ready to play a crucial role in an innovative and growing company, apply today!

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages , builds on individual , and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and policy.